PATRICE KIERRA BROWN
Philadelphia,PA
Summary
Healthcare and administrative professional experienced in customer service, accounts receivable, medical records management, and remote call center operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Jefferson Health Hospital
11.2024 - 09.2025
- Scheduled patient appointments and verified insurance in on-site and remote settings.
- Managed high-volume calls, emails, and medical record documentation in Epic.
Patient Access & Customer Service Representative
Temple University Health System
05.2023 - 11.2024
- Provided scheduling, billing, and intake support in a hybrid/remote call center.
- Maintained patient data across multiple systems with accuracy and confidentiality.
Project Assistant
Pitcairn Trust Company
02.2021 - 05.2023
- Managed documentation, coordinated meetings, and facilitated communication between stakeholders.
Patient Service & Access Representative
Penn Medicine
11.2020 - 02.2021
- Scheduled appointments, processed billing/insurance, and supported patient inquiries remotely.
Lab Assistant / Epic Abstraction Analyst / Customer Service
Main Line Health
01.2018 - 11.2020
- Performed lab testing, entered medical records into Epic, and provided patient support.
Education
No Degree - Criminal Justice
Community College of Philadelphia
Philadelphia, PANo Degree - Paralegal Studies
Peirce College
Philadelphia, PAHigh School Diploma -
The Mathematics, Civics and Sciences Charter School
Philadelphia PA06.2008
Skills
- Remote operations management
- Accounts receivable and billing
- Epic Systems proficiency
- Patient access and scheduling
- Insurance verification
- Customer service excellence
- Call center operations
- Project coordination
- HIPAA compliance
Certification
- Epic Certified
- Home Health Aide Certified
- CPR Certified
- CNA Certified
Timeline
Patient Service Associate
Jefferson Health Hospital
11.2024 - 09.2025
Patient Access & Customer Service Representative
Temple University Health System
05.2023 - 11.2024
Project Assistant
Pitcairn Trust Company
02.2021 - 05.2023
Patient Service & Access Representative
Penn Medicine
11.2020 - 02.2021
Lab Assistant / Epic Abstraction Analyst / Customer Service
Main Line Health
01.2018 - 11.2020
No Degree - Criminal Justice
Community College of Philadelphia
No Degree - Paralegal Studies
Peirce College
High School Diploma -
The Mathematics, Civics and Sciences Charter School
Similar Profiles
Amori RodriguezAmori Rodriguez
Security Officer at DMAC Security, LLC- Jefferson Health HospitalSecurity Officer at DMAC Security, LLC- Jefferson Health Hospital
Alphonso S.B. GayeAlphonso S.B. Gaye
Certified Nursing Assistant at Jefferson Hospital/Jefferson HealthCertified Nursing Assistant at Jefferson Hospital/Jefferson Health
Mary CollMary Coll
Registered Nurse, Intensive Care Unit at Abington Hospital - Jefferson HealthRegistered Nurse, Intensive Care Unit at Abington Hospital - Jefferson Health
Pedro MelendezPedro Melendez
Lead at Penn Auto Team DistrabutionLead at Penn Auto Team Distrabution
Jonathan MosebayJonathan Mosebay
Heavy Duty Maintenance Technician at Department of Fleet ServicesHeavy Duty Maintenance Technician at Department of Fleet Services