Tia Gould
Lewisville,US
Summary
Elevated dining experiences and customer satisfaction through five years of food service expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Aramark Healthcarehealthcare
Grapevine, TX
05.2025 - Current
- Monitored patient dietary needs to confirm food selections align with health requirements. Assisted in identifying and avoiding allergens in patient meals. Supported patient satisfaction by ensuring appropriate food options are available.
- Maintained a pristine work station to ensure optimal efficiency.
- Oversaw kitchen operations to ensure adherence to quality standards.
- Conducted thorough reviews to ensure accuracy and quality of all deliverables.
Server
Lewisville Estates Senior Living
Lewisville, TX
01.2025 - 09.2025
- Serve meals efficiently, enhancing dining experience and customer satisfaction.
- Manage multiple tables, ensuring timely service and attention to detail.
- Collaborate with kitchen staff to ensure order accuracy and prompt delivery.
- Address customer inquiries and resolve complaints, fostering a positive atmosphere.
- Delivered exceptional customer service by promptly addressing guest inquiries, fostering a welcoming atmosphere and enhancing overall dining experiences.
- Streamlined order processing, significantly reducing wait times and increasing table turnover, leading to improved customer satisfaction ratings.
- Coordinated with kitchen staff to ensure timely food delivery, resulting in seamless service flow and heightened guest retention.
- Monitored inventory levels and adjusted supply orders, achieving substantial improvements in stock management and minimizing waste.
Line Cook
Cosm
The Colony, TX
11.2024 - 01.2025
- Collaborated with the kitchen team to plan daily specials and seasonal menu changes.
- Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures.
- Followed all food safety regulations including temperature monitoring and labeling of prepared foods.
- Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers.
- Executed daily kitchen operations, ensuring timely meal preparation and enhancing customer satisfaction through efficient service.
- Fostered a collaborative environment by mentoring new cooks, enhancing team cohesion and improving overall kitchen efficiency.
Food Runner and Cook
Topgolf
Colony, TX
09.2022 - 01.2025
- Manage food inventory, ensuring efficient storage and waste reduction.
- Train new line cooks in techniques, recipes, and safety protocols.
- Collaborate on menu planning, enhancing offerings and customer satisfaction.
- Operate kitchen equipment, maintaining functionality and safety standards.
- Fostered strong communication with kitchen staff and servers, ensuring seamless order modifications and timely service.
Cashier
5 Below
The Colony, TX
06.2022 - 10.2022
- Handled cash transactions efficiently and enhanced customer satisfaction through prompt service.
- Resolved customer inquiries, improving checkout experience and reducing wait times.
- Maintained accurate cash drawer, ensuring daily balance and minimizing discrepancies.
- Collaborated with team to streamline operations, resulting in smoother workflow.
- Utilized point-of-sale system effectively, contributing to seamless transaction processing.
- Delivered exceptional customer service, fostering a welcoming environment that encouraged repeat visits and strengthened brand loyalty.
Wal-Mart Associate
Walmart
Colony, TX
10.2021 - 09.2022
- Assisted customers, enhancing satisfaction and driving repeat business through effective service.
- Managed inventory, ensuring optimal stock levels and reducing discrepancies by precise tracking.
- Collaborated with team to streamline checkout process, improving efficiency and reducing wait times.
- Resolved customer inquiries, contributing to a positive shopping experience and increased loyalty.
- Streamlined inventory management processes, reducing stock discrepancies and ensuring product availability for enhanced customer satisfaction.
- Collaborated with team members to create a positive shopping environment, fostering strong customer relationships and encouraging repeat visits.
Cashier
Auntie Anne's
Grapevine, TX
02.2021 - 09.2021
- Managed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Resolved customer inquiries, fostering a positive shopping experience.
- Handled cash and credit transactions accurately, maintaining financial integrity.
- Collaborated with team to streamline checkout processes, improving service speed.
- Implemented inventory checks, ensuring product availability and minimizing discrepancies.
- Provided exceptional customer service as a cashier, enhancing customer satisfaction and fostering repeat business.
- Streamlined cash handling processes, ensuring accurate transactions and reducing discrepancies significantly.
- Coordinated with team members to maintain a clean and organized workspace, contributing to improved operational efficiency.
Education
Associate of Science - Nursing
Collin County Community College
Frisco, TXHigh school diploma - undefined
Lewisville High School
Lewisville, TX05.2021
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Oversaw food service operations, ensuring high standards of quality and efficiency
- Operated cash register with precision and efficiency
- Executed culinary techniques to create diverse and flavorful dishes
- Ensured compliance with food safety regulations and standards
- Oversaw inventory management processes to ensure optimal stock levels
- Facilitated team collaboration to enhance project outcomes and foster innovation
- Executed safe and efficient food handling practices to ensure quality and compliance
- Oversaw kitchen operations to ensure efficient workflow and high-quality food preparation
- Assisted in processing cash transactions accurately Supported team in maintaining cash register operations Contributed to a positive customer experience through effective cash handling
- Assisted in serving customers by taking orders and providing menu information Supported team members in maintaining cleanliness and organization of dining area Contributed to a positive dining experience through attentive service
- Facilitated process improvement initiatives to enhance operational efficiency
- Directed and motivated team members to achieve project objectives
- Executed skillful food presentation techniques to enhance visual appeal
- Oversaw health and safety protocols to ensure compliance and mitigate risks
- Executed food styling techniques to enhance visual appeal of culinary presentations
- Implemented and maintained rigorous sanitation practices to ensure compliance with health standards
- Executed event catering services with precision and attention to detail
- Executed supply chain management strategies to optimize operational efficiency
Certification
- TABC Certification - TABC — Dec 2024 - Dec 2026
- Food Handler Certification - Food Handler — May 2025 - May 2027
HOBBIES
Reading, Sewing, Drawing
Timeline
Patient Service Associate
Aramark Healthcarehealthcare
05.2025 - Current
Server
Lewisville Estates Senior Living
01.2025 - 09.2025
Line Cook
Cosm
11.2024 - 01.2025
Food Runner and Cook
Topgolf
09.2022 - 01.2025
Cashier
5 Below
06.2022 - 10.2022
Wal-Mart Associate
Walmart
10.2021 - 09.2022
Cashier
Auntie Anne's
02.2021 - 09.2021
High school diploma - undefined
Lewisville High School
Associate of Science - Nursing
Collin County Community College