TOCHAEL LEWIS
Norcross,GA
Summary
Operations and quality-focused professional with hands-on experience tracking records, reviewing information for accuracy, and escalating unresolved issues. Experience supporting customer concerns, internal audits, and privacy procedures brings strong value to a Customer Service Representative role centered on member support and provider communication.
Overview
8
8
years of professional experience
Work History
Delivery Operations & Compliance Specialist
Amazon — House2Home Deliveries
10.2024 - Current
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Coordinated training sessions on ethics, privacy, and regulatory requirements to enhance team compliance knowledge.
- Reviewed policies and procedures to ensure alignment with compliance standards.
- Maintain accurate delivery records, driver logs, inspection documentation, and required transportation records.
- Identified delivery issues and collaborated with team for prompt resolution.
- Demonstrate reliability, accountability, and attention to detail while meeting service expectations and deadlines.
Quality Assurance & Compliance Technician
Flowers Baking Company of Tucker
12.2020 - 07.2024
- Inspected products and reviewed quality information to verify compliance with established standards and procedures.
- Documented inspection results and identified discrepancies, communicating quality concerns to personnel to facilitate prompt resolution.
- Reviewed information to identify inconsistencies and support timely corrective actions, ensuring compliance with quality standards.
- Maintained accurate quality records and documentation to support compliance and traceability efforts.
- Worked in a fast-paced manufacturing environment requiring accuracy, organization, and consistent adherence to procedures.
Customer Support & Issue Resolution Representative
Inmate Reach Network
09.2018 - 11.2020
- Responded to customer inquiries and assisted with account-related questions and service concerns.
- Communicated professionally with customers to understand their needs and help identify appropriate solutions.
- Reviewed account and payment information to assist customers with requests and resolve discrepancies efficiently.
- Maintained accurate customer service records and documented issue resolutions to ensure clear communication and follow-up.
- Exhibited patience, active listening, and professionalism to effectively address customer concerns and enhance satisfaction.
- Followed established policies and procedures while protecting customer information and providing consistent service.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2014
Skills
- Quality assurance
- Recordkeeping
- Data entry
- Customer inquiry handling
- Issue escalation
- Problem solving
- Attention to Detail
- Customer service
- Time management
- Active listening
- Confidential Information Handling
- Microsoft Office
Timeline
Delivery Operations & Compliance Specialist
Amazon — House2Home Deliveries
10.2024 - Current
Quality Assurance & Compliance Technician
Flowers Baking Company of Tucker
12.2020 - 07.2024
Customer Support & Issue Resolution Representative
Inmate Reach Network
09.2018 - 11.2020
High School Diploma -
Stone Mountain High School