NA
Patrice Moore
Brownsville,TN
Summary
Dynamic professional with a proven track record at West Tennessee Healthcare, adept in new hire training and creative problem solving. Excelled in enhancing staff productivity and streamlining patient access services, demonstrating exceptional planning, coordination, Achieved significant improvements in training material relevance and patient care quality, showcasing a commitment to excellence and effective communication.
Overview
6
6
years of professional experience
Work History
Residential House Trainer
Madison Haywood Development Services
04.2024 - Current
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Established and maintained quality control standards.
Patient Access Representative
West Tennessee Healthcare
05.2023 - Current
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Supported medical staff by coordinating diagnostic testing appointments in a timely manner.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated communication between patients and various departments and staff.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Answered incoming calls and scheduled appointments.
Musician
Macedonia Missionary Baptist Church
10.2018 - Current
- Repaired broken strings and other instrument issues.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Scheduled rehearsals with other musicians and choirs.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Specialized in both traditional and contemporary gospel music.
- Used printed text and musical notations to memorize musical selections and routines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Residential House Coordinator
Madison Haywood Development Services
09.2019 - 10.2023
- Implemented conflict resolution strategies to address interpersonal issues among residents effectively.
- Maintained a safe and comfortable living environment by enforcing house rules and addressing any maintenance issues promptly.
- Complied with all regulatory requirements related to housing, safety, and care provisions in the house coordinator role.
- Reduced emergency situations by conducting routine safety inspections and risk assessments throughout the property.
- Completed schedules, shift reports, and other business documentation.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
Diploma - Billing And Medical Coding
Miller-Motte Technical College
Chattanooga08-2024
High School Diploma -
South Side
Jackson05-1995
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Timeline
Residential House Trainer
Madison Haywood Development Services
04.2024 - Current
Patient Access Representative
West Tennessee Healthcare
05.2023 - Current
Residential House Coordinator
Madison Haywood Development Services
09.2019 - 10.2023
Musician
Macedonia Missionary Baptist Church
10.2018 - Current
Diploma - Billing And Medical Coding
Miller-Motte Technical College
High School Diploma -
South Side
Certification
- First Aid Certification
- TN Driver's License
- CPR/AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Lead musician, collaborate with a team of 4 in our band.
Pianist, keyboard player 40 years of experience.
Affiliations
- NA
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programsWork from home optionStock Options / Equity / Profit Sharing4-day work weekQuote
“It’s hard to beat a person who never gives up”
Babe Ruth
Software
Languages
English
Full Professional
Interests
Loves to play basketball, sing, watch movies, play the piano, spend time with my grandson and family
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