Shyla Slate
Chic Fil A
Norfolk,VA
5
years of professional experience
Detail-oriented professional skilled in managing multiple priorities and enhancing team performance. Takes initiative to identify and resolve issues, focusing on process optimization. Strong communication and project management abilities contribute to success in fast-paced environments.
Work History
Front of House Certified Trainer
3 Years 7 Months- Opened restaurant and ensured proper stocking and preparation of stations for smooth operations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Adapted to fill various roles within the restaurant during busy shifts.
- Opening restaurant, ensuring stations are properly stocked and prepared.
- Implemented efficient workflow strategies during peak service times.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy.
- Ensure Policy and Procedures implemented are adhered to.
- Processed monetary transactions accurately for customer orders at the register.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Maintaining a positive attitude in a fast-paced environment.
- Honor and encourage others to follow the vision and values of the restaurant.
- Receiving and assembling orders in a timely manner.
- Established welcoming atmosphere by greeting each guest warmly.
- Cultivated strong relationships with returning guests by remembering their names, preferences, and dietary needs to create personalized experiences.
- Anticipated and exceeded customer needs to create memorable dining experiences.
- Helped guests at tables when in need of assistance.
- Delivered exceptional customer service to enhance guest experience.
- Proactively addressed guest concerns or complaints by listening attentively, empathizing with their situation, and offering appropriate solutions.
- Kept up-to-date knowledge about current promotions, special events, or menu changes to accurately inform guests during their visit
- Supported the successful launch of new menu items by enthusiastically educating guests about ingredients, flavors, and preparation methods.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Provided ongoing support for certified individuals, offering guidance as they navigate new challenges in their professional roles.
- Trained new employees on company policies, menu offerings, and service standards to ensure consistent guest experiences across the team.
- Monitored participant workflow and behaviors throughout training process.
- Provided coaching and mentoring to employees.
- Utilized learning management systems to track participant progress and program outcomes effectively.
Crew Member
4 Months- Ensure each station is operating to Tropical Smoothie Café Standards.
- Supported team by stepping into different positions to meet staffing needs.
- Prepared and blended smoothies following standardized recipes to ensure quality and consistency.
- Prepping food, including accurate measurement and weighing.
- Delivered exceptional customer service to enhance guest experience.
- Maintaining a positive attitude in a fast-paced environment.
- Implementing and ensuring Food Health Safety Protocols are followed.
- Anticipated and fulfilled customer needs to drive satisfaction.
- Honor and encourage others to follow the vision and values of the restaurant.
- Multitasking quickly and thoroughly.
- Ensure Policy and Procedures implemented are adhered to.
- Handled payment transactions to facilitate customer purchases efficiently.
- Restocked supplies and maintained cleanliness throughout the restaurant to enhance customer experience.
Education
High School - High school diploma
Skills
Food Handling
Food Safety
Cash Handling
POS System
Customer Satisfaction
Time Management
Employee training
New Hire Training
Problem solving
Maintaining Cleanliness
Fast Paced Environments
Problem Identification/Solving
Timeline
Front of House Certified Trainer
Chic Fil A
01.2023 - CurrentRead More
Crew Member
Tropical Smoothie
08.2021 - 12.2021Read More
Tallwood High School
High School from High school diploma
Read More