Patrice Pressley
Philadelphia,PA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aveanna Healthcare Inc.
Wyncote, Pennsylvania
05.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Home Health Aide
Sharing Love Home Health Inc.
Philadelphia, Pennsylvania
09.2021 - Current
- Educated patients and families on health care needs, conditions, and options.
- Engaged patients in recreational activities such as reading books or playing games.
- Accompanied clients to doctors' offices or on other trips outside home.
- Recognized emergency situations and implemented appropriate procedures.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided companionship and monitored health condition of clients.
- Documented patient status and reported changes in care needs.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided emotional support and companionship to patients.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients with bathing, dressing and incontinence care.
- Transported individuals to medical appointments and assisted with errands.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Managed patient transportation and appointment scheduling.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Behavioral Health Technician
Belmont Behavioral Health
Philadelphia
11.2021 - 05.2024
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Planned and implemented safe interventions consistent with treatment goals.
- Developed basic strategies to promote patient safety, wellness and independence.
- Maintained accurate documentation of patient progress and treatments received.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Assessed patient behavior, reactions and responses to treatment plans.
- Facilitated group therapy sessions with multiple patients.
- Completed daily client rounds and tracked client movements.
- Aided patients in performing activities of daily living.
- Responded promptly to any emergency situations that may arise within the facility.
Security Supervisor
Allied Universal Security Services, Systems and Solutions
Philadelphia, Pennsylvania
10.2007 - 04.2020
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Held routine and surprise drills to keep help security team members practice response plans.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Supervised property entrances and exits and monitored employee safety.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Facilitated communication between security team and other departments for a cohesive environment.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Scheduled employees daily work schedules.
- Assisted management with administrative duties and payroll duties.
- Provided customer service to client, staff, visitors, students and employees.
- Assisted with maintaining uniform apparel for employees by placing assigned orders.
- Supervised the bike patrol unit through the University campus.
- Assisted police personnel surveillance criminal activity and provided assistance to those in need of support.
Education
Associate of Applied Science - Allied Health
Pennsylvania Institute of Technology
Media, PA05-2013
High School Diploma -
William Penn High School
Philadelphia, PA05-2000
Skills
- Filing systems
- Communication skills
- Office coordination
- Customer service
Certification
CPR BLS certification
Timeline
Administrative Assistant
Aveanna Healthcare Inc.
05.2024 - Current
Behavioral Health Technician
Belmont Behavioral Health
11.2021 - 05.2024
Home Health Aide
Sharing Love Home Health Inc.
09.2021 - Current
Security Supervisor
Allied Universal Security Services, Systems and Solutions
10.2007 - 04.2020
Associate of Applied Science - Allied Health
Pennsylvania Institute of Technology
High School Diploma -
William Penn High School