Summary
Overview
Work History
Education
Skills
References
Family
Timeline
Generic

Michelle Costanzo

Vero Beach

Summary

Dedicated administrative professional with a strong focus on customer service, communication, and attention to detail. Proven ability to manage data, maintain filing systems, and handle confidential information with integrity.

Overview

43
43
years of professional experience

Work History

Administrative Assistant

City of Waterbury, Special Education Department
Waterbury
03.2009 - 10.2025
  • Handled incoming calls and inquiries, directing them to appropriate personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Utilized office software to create reports and manage data effectively.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Directed customer inquiries to appropriate department personnel.
  • Greeted visitors and provided general information about the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled incoming calls and directed callers to appropriate department or employee.

Receptionist

Animal Allergy And Dermatology
Southington
07.2008 - 01.2009
  • Greeted and welcomed clients in a friendly and professional manner.
  • Managed appointment scheduling for veterinary consultations and follow-up visits.
  • Answered phone calls and responded to client inquiries promptly and courteously.
  • Maintained patient records using electronic health record systems efficiently.
  • Assisted with the preparation of examination rooms for veterinary procedures.
  • Coordinated communication between clients and veterinary staff effectively.
  • Processed payments and managed cash register transactions accurately.
  • Ensured a clean and organized reception area to enhance client experience.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Receptionist

Mohsen Solhjoo, DDS
Waterbury
07.2003 - 07.2008
  • Greeted and welcomed clients in a friendly and professional manner.
  • Answered phone calls and responded to client inquiries promptly and courteously.
  • Maintained patient records using electronic health record systems efficiently.
  • Greeted patients and ensured a welcoming office environment.
  • Managed appointment scheduling and confirmed patient visits efficiently.
  • Handled patient inquiries and resolved concerns professionally.
  • Processed insurance claims and verified patient coverage accurately.
  • Maintained patient records and updated information in the system regularly.
  • Assisted dental staff with administrative tasks and patient flow coordination.
  • Implemented office procedures to enhance workflow efficiency and service quality.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Provided excellent customer service by addressing any complaints or issues in a prompt manner.
  • Prepared new patient files and updated existing records with new personal, insurance, and medical information.
  • Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
  • Scheduled appointments and managed the office calendar to ensure efficient use of time.
  • Monitored patient flow throughout the day to ensure that each appointment was running on time.
  • Conducted daily opening and closing duties such as balancing cash drawer, counting inventory items.
  • Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
  • Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Performed administrative tasks such as preparing letters or memos, maintaining databases, copying documents.
  • Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Compiled and coded patient information or data in appropriate computer system.

Veterinary Receptionist

Waterbury Veterinary Hospital
Waterbury
09.1998 - 06.2003
  • Greeted clients and pets upon arrival at the veterinary hospital.
  • Scheduled appointments using veterinary management software efficiently.
  • Managed patient records and updated information in the database.
  • Answered phone calls and addressed client inquiries professionally.
  • Assisted veterinarians during examinations and procedures as needed.
  • Processed payments and handled insurance claims accurately.
  • Maintained a clean and organized reception area for clients.
  • Provided compassionate support to pet owners during visits and emergencies.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Processed payments from clients including cash, credit cards, and checks.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Worked with clients to processes all financial transactions.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Protected patients by observing strict HIPAA guidelines.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Entered insurance, demographics and health history into patient database.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.

Head Bank Teller

Union Trust Bank/First Fidelity Bank
Ansonia
09.1988 - 05.1995
  • Supervised daily operations of teller line and customer transactions.
  • Trained and mentored new tellers on bank procedures and systems.
  • Ensured compliance with banking regulations and internal policies.
  • Managed cash flow and balanced vault to maintain accuracy.
  • Assisted customers with account inquiries and transaction issues.
  • Collaborated with management to improve service delivery standards.
  • Balanced cash drawer at the end of each shift.
  • Provided training to new employees on proper cash handling techniques, customer service standards.
  • Ensured compliance with bank policies and procedures regarding security measures, internal controls and audit requirements.
  • Assisted other departments when needed in order to support the overall mission of the bank.
  • Maintained accurate records of all financial transactions for audit purposes.
  • Developed and maintained relationships with customers through providing exceptional customer service experiences.
  • Responsible for overseeing the daily operations of the bank teller staff.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
  • Performed periodic audits on tellers' transactions to ensure accuracy and adherence to established policies and procedures.
  • Maintained a high level of customer service by ensuring all customers received prompt, efficient and courteous service.
  • Resolved customer complaints professionally in a timely manner while maintaining positive relationships with customers.
  • Ensured compliance with all applicable laws and regulations pertaining to banking operations.
  • Managed inventory levels of supplies used by tellers including forms, deposit slips, currency straps.
  • Answered customer inquiries about banking services or products offered by the bank.
  • Processed loan payments from customers accurately and promptly.
  • Provided guidance and assistance to subordinates in completing their tasks.
  • Verified identification for customers before completing transactions involving large sums of money or sensitive information.
  • Identified suspicious activities or transactions that may be indicative of money laundering or other criminal activity according to Bank Secrecy Act regulations.
  • Performed regular audits of teller activities maintaining signed records.
  • Evaluated, documented and provided on-going feedback to tellers to improve work performance.
  • Monitored staff performance regularly in order to identify areas needing improvement.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Directed specific questions to appropriate branch personnel.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Transmitted orders to supply cash to meet daily needs.
  • Reported daily averages and shortages to operations department.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.

Bank Teller

Mechanics and Farmers Savings Bank
Bridgeport
10.1984 - 09.1988
  • Processed customer transactions efficiently and accurately at Mechanics and Farmers Savings Bank.
  • Assisted customers with account inquiries and provided product information.
  • Maintained cash drawer balance and documented discrepancies promptly.
  • Collaborated with team members to ensure smooth daily operations.
  • Educated clients on banking services and promoted financial literacy.
  • Handled customer complaints professionally, ensuring satisfactory resolutions.
  • Operated banking software to manage accounts and transaction records effectively.
  • Complied with bank policies and regulations to maintain security standards.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Entered transactions into computer and issued customer receipts.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Reconciled cash and checks against computer records at end of shift.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Prepared reports on transaction activity for management review.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Maintained accurate records of all financial transactions.
  • Built and maintained client relationships through quality, personalized interactions.
  • Maintained confidentiality of bank records and client information.
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Transmitted orders to supply cash to meet daily needs.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.

Secretary/Assistantant Payroll Clerk

Drywall Associates, Incorporated
Newtown
09.1982 - 10.1984
  • Coordinated communication between departments and clients to ensure smooth operations.
  • Maintained organized filing systems for documents and records management.
  • Assisted in preparing reports and presentations for project updates and meetings.
  • Handled incoming correspondence and directed inquiries to appropriate personnel.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors and directed to appropriate location or person.
  • Assisted with accounts receivable and accounts payable functions.
  • Sent and distributed mail and parcels.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Created and updated spreadsheets to track and report data.
  • Handled confidential documents with discretion.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Process payroll for all employees using company-specific software.
  • Verify and reconcile timecards for accuracy and compliance.
  • Maintain employee records and update payroll information regularly.
  • Prepare and distribute paychecks in accordance with company policies.
  • Respond to employee inquiries regarding payroll discrepancies promptly.
  • Collaborate with HR to manage benefits enrollment and deductions efficiently.
  • Support audits by providing necessary payroll documentation as required.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Maintained accurate records of all payroll transactions.
  • Established employee payroll files and updated existing files with new information.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed and issued employee paychecks, statements of earnings and deductions.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Performed reconciliation of payroll accounts on a regular basis.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Voided checks and issued stop payment orders to correct payroll discrepancies.
  • Resolved discrepancies in employee payments and benefits calculations.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
  • Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
  • Identified, researched and resolved issues with hours worked.
  • Assisted with year-end payroll tasks, including the preparation of W-2 forms and other tax documents.
  • Ensured compliance with federal, state, and local payroll, wage, and hour laws and best practices.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
  • Managed and maintained confidential employee payroll records.
  • Coordinated the direct deposit setup and adjustments for employees.
  • Managed all payroll transactions, including deductions, bonuses, and new hire information.
  • Processed weekly and monthly payroll for employees accurately and on time.
  • Prepared and distributed payslips to employees.
  • Processed and issued paychecks and earnings statements.
  • Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
  • Posted work hours completed to files to properly bill clients.
  • Recorded adjustments to previous pay-related errors.

Education

High School Diploma -

Newtown High School
Newtown, CT
06-1983

Some College (No Degree) - Accounting

Western CT State College
Danbury, CT

Skills

  • Office management
  • Document preparation
  • Data entry
  • Scheduling appointments
  • Filing systems
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Confidentiality maintenance
  • Customer relationship management
  • Records management systems
  • Filing
  • Resourceful
  • Workflow optimization
  • Relationship building
  • Reading comprehension
  • Mail distribution
  • PC proficient
  • Data management
  • Confidential document control
  • Typing proficiency
  • Data organization
  • Verbal communication
  • Administrative operations
  • Documentation and recordkeeping
  • Program file distribution
  • Program files maintenance
  • Employee timesheet processing
  • School records management
  • Internet research
  • Microsoft Office Suite

References

References available upon request.

Family

I was born in Pittsburgh, PA on April 19, 1965 and lived on a farm for seven years, prior to moving to Connecticut in 1979. I am a mother of 3 Adult Children and 9 Grandchildren.  I love to camp, ride motorcycles, read and doing activities with my family. I am an avid animal lover and have 2 fur children.  My daughter and I recently moved from Connecticut to Florida to be closer to my mother.  

Timeline

Administrative Assistant

City of Waterbury, Special Education Department
03.2009 - 10.2025

Receptionist

Animal Allergy And Dermatology
07.2008 - 01.2009

Receptionist

Mohsen Solhjoo, DDS
07.2003 - 07.2008

Veterinary Receptionist

Waterbury Veterinary Hospital
09.1998 - 06.2003

Head Bank Teller

Union Trust Bank/First Fidelity Bank
09.1988 - 05.1995

Bank Teller

Mechanics and Farmers Savings Bank
10.1984 - 09.1988

Secretary/Assistantant Payroll Clerk

Drywall Associates, Incorporated
09.1982 - 10.1984

High School Diploma -

Newtown High School

Some College (No Degree) - Accounting

Western CT State College

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Michelle Costanzo