Patrice Rozelle
Champaign,IL
Summary
Dynamic and results-driven professional with extensive experience in operations management at the University of Illinois, Urbana-Champaign. Proven track record in training and mentoring staff, enhancing customer service, and optimizing processes. Skilled in complex problem-solving and inventory control, fostering a motivated team environment to achieve organizational goals.
Overview
34
34
years of professional experience
Work History
Supervisor
University of Illinois, Urbana-Champaign
Urbana, IL
04.2025 - Current
- Assisted in training new team members on safety protocols and operational procedures.
- Supported daily operations by monitoring workflow and ensuring adherence to quality standards.
- Contributed to problem-solving efforts by identifying inefficiencies in processes and suggesting improvements.
- Engaged with customers to enhance service experience and address inquiries promptly.
- Maintained cleanliness of work area, promoting a safe and efficient environment for all staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Supervisor
Schnucks Markets
Champaign, IL
06.2022 - 01.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Coordinated employee schedules to maintain optimal staffing levels during peak hours.
- Conducted performance evaluations to identify training needs and development opportunities for team members.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Asst Manage
McDonald's Restaurant
08.1992 - 08.2011
- Assisted in daily operations to ensure efficient store functioning and customer satisfaction.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Trained new staff on operational procedures and customer service standards, enhancing team performance.
- Coordinated promotional events to drive sales and increase customer engagement within the community.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
E-Commerce Manager
Niemann Foods
01.2019 - 06.2022
- Developed and implemented online marketing strategies to enhance brand visibility.
- Analyzed e-commerce performance metrics to identify trends and optimize sales channels.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Managed product listings, ensuring accurate descriptions and visual content for customer engagement.
- Led training initiatives for staff on e-commerce best practices and platform usage.
- Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Asst Mgr
Ruler Foods
10.2016 - 01.2019
- Assisted in daily operations to ensure efficient store functioning and customer satisfaction.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Trained new staff on operational procedures and customer service standards, enhancing team performance.
- Coordinated promotional events to drive sales and increase customer engagement within the community.
- Led team meetings to address challenges, share best practices, and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Asst Mgr
Thorntons Gas Station
10.2013 - 01.2017
- Assisted in daily operations to ensure efficient store functioning and customer satisfaction.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Trained new staff on operational procedures and customer service standards, enhancing team performance.
- Coordinated promotional events to drive sales and increase customer engagement within the community.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Champaign Central
Champaign, ILNo Degree - Business Administration
University of Wisconsin, Madison
Madison, WIAssociate of Applied Science - Business Management
Parkland College
Champaign, IL06.1991
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Inventory control
Staff development
Staff discipline
Team building
Processes and procedures
Operations management
Relationship building
Schedule development
Policy enforcement
Public speaking
Conflict resolution
Negotiation
Business administration
Task delegation
Documentation and reporting
Workflow management
Employee development
Performance management
Languages
Spanish
Limited Working
French
Elementary
Timeline
Supervisor
University of Illinois, Urbana-Champaign
04.2025 - Current
Retail Supervisor
Schnucks Markets
06.2022 - 01.2026
E-Commerce Manager
Niemann Foods
01.2019 - 06.2022
Asst Mgr
Ruler Foods
10.2016 - 01.2019
Asst Mgr
Thorntons Gas Station
10.2013 - 01.2017
Asst Manage
McDonald's Restaurant
08.1992 - 08.2011
High School Diploma -
Champaign Central
No Degree - Business Administration
University of Wisconsin, Madison
Associate of Applied Science - Business Management
Parkland College