Patrice Shannon
Hartsville,SC
Summary
I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SYKES Lakeland
01.2023 - Current
- Addressed customer concerns, conducted thorough problem analysis, and provided effective solutions via telephone communication resulting in customer satisfaction.
- Demonstrated attentive listening while promptly resolving customer concerns, while also escalating more critical issues to supervisors for swift resolution.
- Effectively managed customer complaints by leveraging strong emotional intelligence such as empathy, leading to enhanced loyalty and increased repeat business.
- Successfully navigated high-stress scenarios, upheld professionalism amid pressure, and expertly resolved disputes and conflicts.
Picker Packer
Amazon
10.2022 - 01.2023
- Utilized scanning technology to process packages and boxes, coordinating their transfer to the loading dock for efficient shipping.
- Improved order precision by meticulously selecting and packing items according to customer requirements.
- Generated labels, assembled packages, and loaded them into outbound containers for shipment.
- Efficiently retrieved orders to meet and exceed demanding productivity targets.
Material Handler
South East Express
01.2022 - 03.2022
- Conveyed inventory items to designated locations with precision and efficiency.
- Packed items into suitable containers in preparation for shipment.
- Ensured a secure work environment by adhering to established safety protocols and conducting routine inspections.
- Maintained organized, clean and secure storage areas to safeguard company assets effectively.
Cherry Picker Operator
QVC Distribution Center
03.2021 - 01.2022
- Applied effective communication abilities to collaborate with supervisors, ensuring tasks aligned with project objectives and timelines.
- Operated various cherry picker equipment in utility maintenance settings without any safety incidents.
- Communicated information to local population regarding scheduled or emergency outages.
- Ensured timely completion of projects by effectively managing cherry picker resources and prioritizing assignments.
Education
High School Diploma -
Hartsville High School
Hartsville, SC05.2017
Skills
- Customer Service
- Emotional Intelligence
- Professional telephone demeanor
- Product Knowledge
- Critical Thinking
- Conflict Resolution
Timeline
Customer Service Representative
SYKES Lakeland
01.2023 - Current
Picker Packer
Amazon
10.2022 - 01.2023
Material Handler
South East Express
01.2022 - 03.2022
Cherry Picker Operator
QVC Distribution Center
03.2021 - 01.2022
High School Diploma -
Hartsville High School
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