PATRICE STIGGER

• Reviewed Trustmark loan files, ensuring compliance with policies and accuracy of documentation.
• Verified borrower information against underwriting standards and internal lending guidelines to support risk management.
• Examined loan structures, collateral details, and repayment terms for exceptions.
• Reviewed FHA, VA, and USDA loan files for government lending compliance.
• Performed quality control checks to ensure compliance with applicable laws and regulations.
• Monitored file quality using Trustmark review procedures and control checklists.
• Assisted with credit risk review across Trustmark commercial and consumer loan portfolios.

Provided training to loan officers on underwriting policies and procedures.

• Prepared insuring submissions for post-closing government loan packages.

• Reviewing trailing final documents, including but not limited to recorded mortgage, final title policy, assignment, and documents for completeness and accuracy.
• Tracking final documents and generating reports to verify that missing documents and corrections occur in a timely manner according to investor and regulatory requirements.
• Delivering documents to document custodians and investors within established timelines and according to guidelines.
• Ensured compliance with relevant policies and laws to maintain operational integrity.
• Reviewed and analyzed loan documents for compliance with regulatory requirements.
• Collaborated with internal departments to streamline loan processing workflows.
• Prepared accurate loan documentation to ensure timely processing and closing.
• Trained junior staff on best practices in loan documentation standards and procedures.
• Conducted quality control checks to maintain high accuracy in loan documentation preparation.
• Led initiatives to develop training materials and resources for loan documentation processes.
• Mentored team members on regulatory updates affecting loan documentation practices.
• Implemented process improvements that enhanced efficiency in document management systems.
• Enhanced the accuracy of loan document preparation by conducting thorough reviews, identifying discrepancies and ensuring timely resolution.

• Delivered closed loans to specified investors in saleable loan status by meeting delivery dates and lock expiration guidelines. Completing Pools Running updates for ULDD and Shipping Importing loans into agency portals Preparation of all credit and closing doc file bundles for investor delivery Facilitated collateral delivery to investors, maintaining compliance with established delivery standards. Assign wires for closed pools delivered to Freddie Mac Pulling closing package files that have been sent to investors.
• Delivered Trustmark National Bank loan and account documents between branches and departments.
• Prepared Trustmark National Bank delivery packets for mailing, routing, and secure handoff.
• Tracked incoming and outgoing packages using bank delivery logs and shipment records.

• Established new customer accounts, facilitating access to checking, savings, lines of credit, and loans.
• Completed cash withdrawals for customers efficiently.
• Resolved customer issues on personal savings, checking, and lines of credit accounts, enhancing customer satisfaction.
• Trained employees on cash drawer operation to ensure accurate transactions.
• Processed treasury, tax and loan payments.
• Examined checks for identification and endorsement.

• Answered customer requests by phone and email.
• Ensured proper documentation by copying, logging, and scanning supporting paperwork for easy retrieval.
• Reviewed collection reports to track status of collections and outstanding balances.
• Followed up with customers for needed information and detail verification.
• Contacted customers about outstanding payments through one-time or negotiated installment arrangements.
• Delivered strong customer service on all calls while staying calm and professional during difficult situations.
• Processed payments and posted amounts to customer balances.
• Coordinated office activities to improve workflow and team productivity.
• Managed scheduling and correspondence for clear communication across departments.
• Supported human resources tasks such as updating employee files and submitting time-off requests per company policy.
• Processed customer invoices and accurately recorded payments in accounting system to maintain updated financial records.
• Resolved billing questions with customers and internal departments.
• Processed invoices, credit memos, and other accounts receivable documents.
• Monitored accounts receivable reports to identify late, delinquent, or missing invoices and payments for timely follow-up.