Patriceh Hitch
Princess Anne,MD
Summary
Seasoned Office Coordinator with a proven track record in enhancing customer engagement and streamlining office operations. At Quality Staffing Services, leveraged expert data entry and interpersonal skills to boost organizational efficiency. Excelled in Microsoft Excel and professional communication, significantly contributing to team productivity and client satisfaction.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Express Employment Professionals
Salisbury, MD
06.2011 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Human Resources Assistant
Machining Technologies
Salisbury, MD
06.2009 - 07.2010
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
Office Coordinator
Quality Staffing Services
Salisbury, MD
04.2006 - 06.2009
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Process, verify, and maintain personnel related documentation, including staffing recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Classified Advertising Representative
The Daily Times
Salisbury, MD
07.2000 - 09.2005
- Collaborated with creative teams to produce eye-catching advertisements, resulting in increased customer engagement.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional client support.
- Maximized ad revenue through effective negotiation and sales skills for ad placements.
Education
Class A CDL Certification - Transportation/Truck Driving
Hawkeye Community College
Waterloo, IA10.2013
High School Diploma -
Washington Senior High School
Princess Anne, MD05.1990
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- File Organization
- Time Management
- Computer Proficiency
- Filing
- Clerical Support
- Documentation and Recordkeeping
- Professional Communication
- Excel spreadsheets
Timeline
Administrative Assistant
Express Employment Professionals
06.2011 - 01.2012
Human Resources Assistant
Machining Technologies
06.2009 - 07.2010
Office Coordinator
Quality Staffing Services
04.2006 - 06.2009
Classified Advertising Representative
The Daily Times
07.2000 - 09.2005
Class A CDL Certification - Transportation/Truck Driving
Hawkeye Community College
High School Diploma -
Washington Senior High School