Summary
Work History
Overview
Education
Languages
Skills
Timeline
Generic

Patrice Johnson

Colonial Heights,VA

Summary

Expertise is reviewing processes and recommending changes for quality improvement.

Performance Improvement

Issues resolutions

Work History

Direct Support Professional

Bethel Residential Services
Chester, Va.
10.2023 - Current
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Customer Service Representative

Aetna
Richmond, Va.
10.2021 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Master Stylist

Creative Hair Graphics
South Chesterfield, Va.
06.2006 - 01.2020
  • Conducted consultations to assess clients' hair care needs and preferences.
  • Provided scalp treatments and conditioning therapies to improve hair health.
  • Performed chemical services such as highlighting, coloring, and perms.
  • Cut and styled hair using scissors, razors, clippers, and styling tools.
  • Applied various products including mousse, waxes, gels, creams, sprays.
  • Maintained a clean work area throughout the day by sanitizing equipment.
  • Greeted customers upon arrival in the salon with friendly customer service.
  • Assisted other stylists with their clientele when needed or requested.
  • Tracked inventory levels of all supplies used in the salon daily.
  • Developed relationships with vendors to obtain discounts on products ordered.

Overview

18
18
years of professional experience

Education

Some College (No Degree) - Human Services

Brightpoint Community College
Chester, Va.

Languages

English
Professional

Skills

  • ADL support
  • Client documentation
  • Transportation
  • Charting and documentation
  • Care plan assessment
  • Patient education
  • Recreational activities
  • Mobility assistance
  • Record keeping
  • Community integration support
  • Daily living support
  • Team collaboration
  • Time management
  • Therapeutic instruction

Timeline

Direct Support Professional

Bethel Residential Services
10.2023 - Current

Customer Service Representative

Aetna
10.2021 - 03.2023

Master Stylist

Creative Hair Graphics
06.2006 - 01.2020

Some College (No Degree) - Human Services

Brightpoint Community College
Patrice Johnson