Patrice Parker
Dallas,USA
Summary
Dedicated and detail-oriented ADA Reservation Specialist with over a year of experience in providing exceptional service and trip bookings for individuals with disabilities at Olivier Company. Expertise in understanding passenger needs, efficiently navigating reservation systems, and ensuring a seamless and accessible travel experience for all clients. Committed to upholding DART's mission of equal access while fostering clear and friendly communication throughout the booking process. Passionate about enhancing travel opportunities for individuals with disabilities through attentive service, advocacy, and a strong foundation in financial analysis, reporting, and budgeting to support organizational success.
Experienced with financial analysis, reporting, and budgeting. Utilizes strong analytical skills to ensure accurate financial records and compliance. Knowledge of effective communication and collaboration, fostering team success and organizational efficiency.
Overview
6
6
years of professional experience
Work History
Billing and Finance Administrator
Transdev
Dallas, TX
10.2024 - Current
- Managed financial reporting processes, ensuring accuracy and compliance with regulatory standards.
- Led budget preparation and forecasting, aligning financial strategies with organizational goals.
- Streamlined invoicing procedures, improving processing efficiency and reducing discrepancies.
- Collaborated with cross-functional teams to enhance financial controls and reporting accuracy.
- Reconciled accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Completed clerical and data entry tasks to optimize financial procedures.
ADA Reservation Specialist
Olivier Company
Dallas, Texas
09.2022 - 10.2024
- Booked over 100 daily and 500 weekly accessible trip reservations for clients with diverse needs and abilities.
- Maintained a calm and reassuring demeanor to ensure client comfort throughout the booking process.
- Utilized in-depth knowledge of ADA regulations to accommodate client preferences and guarantee accessible travel options.
- Provided exceptional customer service to ensure a positive and safe travel experience for all clients.
Administrative Assistant
Aramark at Baylor Scott & White
Irving, TX
02.2022 - 06.2022
- Recruited 30 staff (housekeeping, technicians, leads) & streamlined processes, boosting efficiency.
- Provided top-notch customer service & fostered a collaborative team environment.
- Supported payroll, timekeeping, bookings, training & events.
Patient Ambassador
Aramark at Baylor Scott & White
Dallas, TX
04.2021 - 08.2021
- Ensured patient satisfaction by exceeding expectations for over 90 patients daily.
- Maintained a safe and clean environment through impeccable adherence to safety standards and cleaning protocols.
- Collaborated with various departments to develop innovative solutions for patient care.
Customer Service Representative
Omnicare, a CVS Health Company
Fort Worth, TX
11.2019 - 12.2020
- Provided exceptional customer service, resolving inquiries and problems promptly for long-term and senior living facilities across Texas.
- Maintained accurate customer records and implemented a new customer database, ensuring efficient data management.
- Handled inbound/outbound calls and mail-order services, streamlining communication and order fulfillment.
Education
Associate of Science - General Studies
Texas College
Tyler, Texas05-2012
Skills
- ADA Regulations: Knowledge of ADA regulations and best practices for accessible travel
- Trip Booking: Proficient in DART reservation systems and booking accessible trips for passengers with various needs
- Communication: Excellent verbal and written communication skills, ensuring clear and empathetic interaction with passengers
- Customer Service: Focused on providing exceptional service, exceeding expectations, and building positive relationships with passengers
- Problem-Solving: Skilled at addressing passenger concerns and finding solutions to ensure a positive travel experience
- Organization and Time Management: Ability to prioritize tasks, manage multiple reservations efficiently, and meet deadlines
- Technology Skills: Proficient in using computers and reservation software SPARE DART specific software, Microsoft Teams
- Teamwork: Collaborative and results-oriented, able to work effectively with colleagues to provide a seamless passenger experience
- Bank reconciliation
- Discrepancy investigations
- Microsoft Excel proficiency
- Invoice preparation
Timeline
Billing and Finance Administrator
Transdev
10.2024 - Current
ADA Reservation Specialist
Olivier Company
09.2022 - 10.2024
Administrative Assistant
Aramark at Baylor Scott & White
02.2022 - 06.2022
Patient Ambassador
Aramark at Baylor Scott & White
04.2021 - 08.2021
Customer Service Representative
Omnicare, a CVS Health Company
11.2019 - 12.2020
Associate of Science - General Studies
Texas College