Patricia Alleman
Harrisburg,PA
Summary
Dynamic and goal-oriented professional with extensive experience at WellSpan Health, recognized for enhancing customer satisfaction and streamlining operations. Proficient in data entry and adept at managing high-volume caseloads, I excel in providing compassionate service while ensuring strict adherence to HIPAA regulations.
Overview
26
26
years of professional experience
Work History
Careline Representative
WellSpan Health
York, PA
10.2024 - 02.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Surgical Coordinator
WellSpan Medical Group
Lebanon, PA
03.2022 - 10.2024
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Physician Access Assistant Team Lead
WellSpan Medical Group
Etters, PA
05.2015 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Office Associate
Penn State Hershey Medical Center
Hershey, PA
12.2014 - 04.2015
- Collaborated with healthcare providers on treatment plans and referrals to specialty services as needed, enhancing continuity of care for patients.
- Played a vital role in staff training initiatives by mentoring new hires on medical office procedures, software applications, and best practices for patient care.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
Medical Transcriptionist
Drayer Physical Therapy Institute LLC
Hummelstown, PA
05.2007 - 07.2014
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Medical Transcriptionist
Central PA Hematology and Medical Oncology
Lemoyne, PA
05.1999 - 04.2007
- Transcribed sensitive documents with complete confidentiality.
- Expertly transcribed medical reports for variety of physicians in in an outpatient setting.
- Managed electronic files and archives to keep transcripts organized and accessible.
- Utilized templates and macros to streamline transcription processes.
Education
High School Diploma -
Middletown Area High School
Middletown, PA06-1983
Skills
- Data entry proficiency
- Goal-oriented mindset
- Proofreading expertise
- Telephone skills
- Fast typing speed
- Work independently
Timeline
Careline Representative
WellSpan Health
10.2024 - 02.2025
Surgical Coordinator
WellSpan Medical Group
03.2022 - 10.2024
Physician Access Assistant Team Lead
WellSpan Medical Group
05.2015 - 02.2022
Medical Office Associate
Penn State Hershey Medical Center
12.2014 - 04.2015
Medical Transcriptionist
Drayer Physical Therapy Institute LLC
05.2007 - 07.2014
Medical Transcriptionist
Central PA Hematology and Medical Oncology
05.1999 - 04.2007
High School Diploma -
Middletown Area High School