PATRICIA ALMENARA
Luchita's Bakery
Edison,NJ
4
Languages
24
years of professional experience
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Work History
Baker
6 Years 4 Months- Complied with food service and hygiene regulations to maximize health and safety.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Monitored food storage, rotation, and expiration dates to reduce waste.
- Trained new staff on proper baking methods and use of equipment.
- Maintained communication between shift workers regarding daily tasks and goals.
- Demonstrated strong knowledge of baking techniques including kneading, rolling, cutting, and shaping doughs.
- Used fresh ingredients to meet high standards for flavor and quality.
- Managed inventory and placed orders for baking supplies.
- Monitored food temperatures during baking process to ensure quality control standards were met.
- Operated various bakery equipment such as mixers, ovens, scales and slicers safely.
- Assisted with decorating cakes according to customers' specifications.
- Planned production schedules to accommodate customer orders in an efficient manner.
Customer Service Representative
8 Years 4 Months- Assisted customers with product inquiries, account updates, and service resolutions using clear, professional communication.
- Resolved complaints and escalated complex issues to appropriate teams while maintaining accurate case documentation.
- Processed orders, returns, and exchanges efficiently while following company policies and service standards.
- Responded to phone, email, and chat inquiries promptly, ensuring consistent support across communication channels.
- Maintained customer records and updated contact information in service systems with strong attention to detail.
Self employed
1 Year 7 Months- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
- Experienced with social media and communications platforms.
- Identified ways to improve efficiency in operations and implemented process changes.
- Responded quickly to meet customer needs and resolve problems.
Customer Service Representative
1 Year 5 Months- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Updated and maintained database with accurate customer information and timely data entry.
Customer Service Representative
1 Year 5 Months- Developed strong customer relationships and loyalty through effective communication.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Analyzed and collected customer information to prepare product or service reports.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.a
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
Administrative Assistant
2 Years 3 Months- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Processed incoming mail and distributed to relevant departments or individuals.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Prepared documents for meetings including agendas, handouts and other materials.
- Prepared agendas and materials for meetings and conferences.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Made copies of correspondence and other printed material.
- Arranged for repairs for office equipment malfunctions.
Office Clerk
6 Years 7 Months- Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary.
- Organized office operations and procedures, including filing systems, data entry, and record keeping.
- Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint and Outlook.
- Drafted and sent out emails and memos for seamless communication.
- Developed effective administrative processes for efficient workflow in the office.
- Processed invoices ensuring accuracy of information before submission for payment approval.
- Coordinated office operations and procedures to facilitate workflow and efficiency.
- Managed daily mail distribution both internally and externally utilizing USPS services.
- Generated weekly payroll summaries for accounting department review.
- Scanned, faxed, and filed invoices and sales receipts.
- Answered multi-line telephone system to direct calls and take messages.
Customer Service Representative
11 Months- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Education
- ESL
- Tourism and Hotel Management
Skills
Customer service
Active listening
Time management
Data entry
Problem-solving
Adaptability and flexibility
Decision-making
Microsoft outlook
Microsoft Excel
Task prioritization
Follow-up skills
Order fulfillment
Personal Information
Title: ADMINISTRATIVE ASSISTANCE
LANGUAGES
Spanish and English
Bilingual
Italian
Beginner
Timeline
Baker
Luchita's Bakery
06.2020 - CurrentRead More
Customer Service Representative
Velocity US
06.2018 - 2019Read More
Self employed
Restaurant business
10.2016 - 05.2018Read More
Customer Service Representative
Suite K
10.2014 - 03.2016Read More
Customer Service Representative
Fairway Logistics
04.2013 - 09.2014Read More
Administrative Assistant
Mountainside Hospital
11.2010 - 02.2013Read More
Office Clerk
IAP Dura International
03.2004 - 10.2010Read More
Customer Service Representative
Kmart
02.2003 - 01.2004Read More
from Tourism and Hotel Management
Read More
Union County College
from ESL
Read More