Patricia Anguiano
El Paso,TX
Summary
Dynamic General Manager with a proven track record at Anytime Fitness, excelling in operations management and team building. Enhanced customer satisfaction through proactive communication and strategic initiatives, driving sales growth. Skilled in problem resolution and fostering strong relationships, ensuring high employee engagement and loyalty among clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Anytime Fitness
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Retention Specialist
Farmers Insurance Agency
07.2022 - 10.2024
- Implemented targeted outreach campaigns to at-risk customers, resulting in higher retention rates.
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Increased customer account renewals through proactive account management and personalized offers.
- Facilitated effective communication between departments to swiftly resolve complex customer issues.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
Insurance Agent
Allstate Insurance Co
06.2016 - 03.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
High School Diploma -
Thomas Jefferson High School
El Paso, TX06-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Goal setting
Certification
- Licensed Property & Casualty
Languages
Spanish
Full Professional
Timeline
General Manager
Anytime Fitness
10.2024 - Current
Customer Service Retention Specialist
Farmers Insurance Agency
07.2022 - 10.2024
Insurance Agent
Allstate Insurance Co
06.2016 - 03.2022
High School Diploma -
Thomas Jefferson High School
Similar Profiles
Dianna ArmentaDianna Armenta
Club Manager at Anytime Fitness (Bandon Fitness Inc)Club Manager at Anytime Fitness (Bandon Fitness Inc)
Steve KurschnerSteve Kurschner
Regional Director of Operations at MDS Fitness (Anytime Fitness)Regional Director of Operations at MDS Fitness (Anytime Fitness)
Joshua YonJoshua Yon
Personal Training Manager at Anytime Fitness (Brandon Fitness)Personal Training Manager at Anytime Fitness (Brandon Fitness)
MaClain MarshallMaClain Marshall
Area Fitness Manager at MDS Fitness (Anytime Fitness)Area Fitness Manager at MDS Fitness (Anytime Fitness)
Karina FloresKarina Flores
Executive Housekeeping Manager at Home 2 Suites by Hilton El Paso AirportExecutive Housekeeping Manager at Home 2 Suites by Hilton El Paso Airport