Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patricia Armstrong

Bel Air,MD

Summary

Customer Service Associate with extensive experience in managing customer inquiries and delivering exceptional service. Recognized for outstanding communication and problem-solving skills that effectively address challenges. A demonstrated history of enhancing customer satisfaction through proactive and responsive service strategies. Committed to continuous improvement in customer engagement and service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Wawa
Bel Air, MD
09.2022 - Current
  • Actively listen to customers, handle concerns quickly, and communicate major issues to the supervisor.
  • Enhance customer satisfaction by effectively addressing inquiries and resolving issues.
  • Develops strong relationships with customers through attentive listening, and empathetic understanding of their needs.
  • Processes orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Train new associates in company policies and procedures, providing a supportive work environment.

Education

Associate of Arts - General Studies

Harford Community College
Bel Air, MD
01-2026

High School Diploma -

Fallston High School
Fallston, MD
05-2024

Skills

  • Problem-solving Abilities
  • Multitasking Abilities
  • Reliability
  • Time management
  • Communication
  • Self Motivated
  • Ability to work in teams or individually
  • Organization

Accomplishments

  • Honor Roll 2020-2024
  • 3.9 GPA
  • Varsity Softball 2021-2023

Timeline

Customer Service Associate

Wawa
09.2022 - Current

Associate of Arts - General Studies

Harford Community College

High School Diploma -

Fallston High School

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