Patricia Asuncion
Shipt
El Paso,TX
39
years of professional experience
Work History
Delivery Driver
10 Months- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated optimized routes using GPS technology for improved delivery speed.
- Maintained vehicle cleanliness and operational readiness to comply with safety standards.
- Communicated effectively with customers regarding delivery status and issues.
- Utilized mobile application for real-time tracking and communication with customers.
- Managed customer interactions, addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Delivery Driver/Personal Shopper
2 Years 3 Months- Delivered groceries efficiently to customers, ensuring timely service and satisfaction.
- Maintained accurate records of deliveries and inventory for operational efficiency.
- Navigated routes using GPS technology, optimizing delivery times and reducing delays.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Business Office Supervisor
1 Year- Prepared daily bank deposits and filed reports, ensuring accurate financial documentation and compliance.
- Answered the switchboard and transferred calls to the appropriate departments or personnel within the store.
- Oversaw staff in the business office, supporting team productivity and smooth daily operations.
- Counted evening pickups and secured all cash drawers upon closing for the day.
- Distributed cash drawers to the opening team and distributed change to the cashiers as needed.
- Assisted Loss Prevention with investigating the reason a till was under or over the allotted amount.
- Assisted customers with paying their credit card bills.
Cashier/Stocker
5 Months- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays effectively.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to optimize checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Front End Supervisor/Cashier
11 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service standards and product knowledge.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in six or more checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored new sales associates to contribute to store's positive culture.
Crew Trainer/Cashier
1 Year 10 Months- Trained new crew members on operational procedures and customer service standards.
- Provided ongoing mentorship to enhance team performance and skill development.
- Implemented process improvements that increased efficiency in daily operations.
- Monitored adherence to food safety regulations and quality control standards.
- Took customer's orders at front registers or the drive-thru.
- Ensured that the front area was clean and well-stocked.
- Assisted with cooking when necessary.
Education
High School Diploma
- Extracurricular Activities: Freshman Cheerleader, Member of Students Against Drunk Driving
Skills
Positive attitude
Customer service
Valid Driver's license
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
English fluency
Customer assistance
Work ethic and integrity
Cash handling
Customer service excellence
Money handling
Cash handling and management
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash register systems
Timeline
Delivery Driver
Spark Driver
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Delivery Driver/Personal Shopper
Shipt
06.2024 - CurrentRead More
Business Office Supervisor
Montgomery Ward
11.1991 - 11.1992Read More
Cashier/Stocker
Army Air Force Exchange Service
01.1991 - 06.1991Read More
Front End Supervisor/Cashier
Price Chopper
05.1989 - 04.1990Read More
Crew Trainer/Cashier
McDonald's
07.1987 - 05.1989Read More
Holland Patent Central High School
High School Diploma
Read More