Patricia A. Willis
Human Services
Southfield,MI
Summary
Dynamic family independence manager with a focus on optimizing service delivery and client outcomes. Successfully implemented innovative training programs and interagency collaborations, resulting in significant increases in application approval rates and enhanced resource accessibility for clients.
Overview
26
26
years of professional experience
Work History
FAMILY INDEPENDENCE MANAGER 13
Michigan Department of Health and Human Services
Inkster
07.2017 - Current
- Managed financial and family independence programs, supervising case management for over 100 clients to ensure timely service access.
- Initiated interagency programs that streamlined service delivery, leading to higher application approval rates at the local office.
- Partnered with community organizations to address client inquiries and increase resource accessibility.
- Assessed training requirements for team of 15+, implementing targeted training on conflict resolution and effective communication to enhance team skills.
FAMILY INDEPENDENCE MANAGER 15 -WOC
MDHHS- Kalamazoo County
Kalamazoo
02.2022 - 07.2022
- Supervised first-line managers to improve operational efficiency and resolve performance challenges.
- Improved communication among administrative support, IT, and fiscal units, leading to measurable improvements.
- Coordinated cross-functional program for fame audit compliance across three teams, ensuring adherence to standards.
ASSISTANCE PAYMENTS SUPERVISOR
Michigan Department of Health and Human Services
Detroit
06.2011 - 07.2017
- Clarified compliance with state and federal laws for assistance programs, ensuring program integrity.
- Monitored 50 cases weekly, conducting monthly reviews for accuracy in financial assistance.
- Coordinated communication among 15+ staff members, enhancing response efficiency for over 100 public inquiries monthly.
- Improved access to critical services such as food assistance and job placement.
- Coached staff on caseload management techniques, leading to improved service delivery timelines.
Education
MASTER OF PUBLIC ADMINISTRATION - STATE GOVERNMENT
08-2011
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
12-1990
Skills
- Program management
- Compliance auditing
- Resource allocation
- Compliance oversight
- Team leadership
- Training implementation
- Conflict resolution
Work Preference
Salary Range
$95000/yr - $200000/yrTimeline
FAMILY INDEPENDENCE MANAGER 15 -WOC - MDHHS- Kalamazoo County
02.2022 - 07.2022
FAMILY INDEPENDENCE MANAGER 13 - Michigan Department of Health and Human Services
07.2017 - Current
ASSISTANCE PAYMENTS SUPERVISOR - Michigan Department of Health and Human Services
06.2011 - 07.2017
Central Michigan University - MASTER OF PUBLIC ADMINISTRATION, STATE GOVERNMENT
University of Michigan - BACHELOR OF ARTS (B.A.), PSYCHOLOGY