PATRICIA BARBER THOMPSON
Lakeland,FL
Summary
I wish to work for an established firm in order to fulfill my goals and to apply my qualifications for the betterment of the firm and my personal satisfaction. Driven and compassionate health care professional with thirteen years' hands-on experience in fast paced center and hospital environments. Accountable and responsible with a strong focus on patient wellness. Staffing management ability Proven patience and self-discipline Conflict resolution Patient oriented Personal and professional integrity Relationship and team building Staff training and development In-depth claims knowledge Claim analysis and review specialist
Experienced in processing professional medical claims and hospital claims, ensuring accuracy and completeness of billing submissions. Demonstrated proficiency in verifying medical codes using the ICD-10 coding system and conducting follow-ups on denied claims with payers. Skilled in utilizing billing software programs for data compilation and processing, contributing to efficient revenue cycle management. Proven ability to analyze discrepancies between billed charges and payments received, enhancing overall claims adjudication processes.
Overview
18
18
years of professional experience
Work History
Medical Biller
Medix Staffing
07.2025 - 05.2026
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Reviewed patient accounts for billing accuracy and missing information
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Processed professional medical claims and hospital claims for clients
- Submitted hospital claims through electronic billing systems
- Followed up on denied claims with payers and offices
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Compiled and processed data for billing purposes utilizing billing software.
Billing Team Lead
CBS Medical Billing
Exter, NH
02.2023 - 02.2025
- Processed billing claims for durable medical equipment across all carriers
- Processed patient authorizations for medical services
- Posted payments to accounts, ensuring accurate financial records
- Coordinated activities of accounts receivable specialists
- Handled Medicare reopening claims for accurate processing
- Conducted insurance verification to confirm coverage details
Insurance Collector Physician
Partners of America
Tampa, FL
05.2016 - 11.2022
- . Resubmitted claims with corrections to ensure accurate processing. Verified insurances to confirm coverage and facilitate billing. Submitting Commercial plans/Medicare Appeals. Called insurance companies to initiate reprocessing of claims. Processed billing claims for reimbursement from insurance providers. Processed credit card payments accurately for customer transactions.
- Reviewed insurance claims and patient accounts for Partners of America billing team.
- Contacted payers to resolve denied claims and unpaid balances.
- Verified coverage details, benefits, and authorization requirements before collection follow-up.
Insurance Collector
Sheridan Radiology Services
Sunrise, FL
11.2015 - 05.2016
- Handled Medicare appeals by reviewing case details and submitting necessary documentation.
- Verifying insurance
- Addressed claim denials by analyzing reasons and preparing necessary responses.
- Call insurance and rebilling claim
Billing/Office Manager
Orthotic & Prosthetic Centers
Zephyrhills, FL
06.2010 - 04.2015
- Selected and developed qualified staff and trained new hires
- Posting Payments
- Directed installation of improved work methods and procedures, enhancing operational effectiveness
- Verifying insurances and obtaining authorizations
- Supervised day-to-day operations of facilities, ensuring compliance with policies and guidelines
- Medicare appeals
- Processed billing claims for 12 healthcare centers
- Supervised a team of several employees to ensure effective operations
- Evaluated patient care procedural changes for effectiveness
- Verifying insurance and obtaining authorizations
- Completed credentialing processes for healthcare providers
- Overseer of several employees
- Actively maintained up-to-date knowledge of applicable State and Federal laws and regulations
- Assisted in fitting mastectomy fitters for patients to ensure comfort
Front Desk Coordinator
Pediatrix Cardiology
Tampa, FL
10.2009 - 04.2010
- Facilitated patient check-in and check-out procedures at reception
- Retrieved patient charts from storage for appointments
- Responded to incoming phone calls to assist patients and staff
- Processed patient payments at front desk to complete transactions
- Recorded patient payments in financial system for accurate accounting
- Input patient demographic information into electronic health record system
Front Desk Coordinator
Dr. Christopher Davenport
Lakeland, FL
07.2008 - 10.2009
- Handled incoming calls promptly
- Verified and obtained authorizations to ensure timely patient care
- Verifying and obtaining authorizations
- Coordinated patient check-in/check-out processes to streamline operations
- Processed patient copayments accurately
- Entering patients demographics in the system
- Answered phones to facilitate communication and address patient inquiries
Insurance Verification
- Working Denials
- Appeals for all insurance
Education
High School Diploma -
Miami Norland Senior High School
Miami, FLSkills
- Staffing management ability
- Proven patience and self-discipline
- Conflict resolution
- Patient oriented
- Personal and professional integrity
- Relationship and team building
- Staff training and development
- Claim analysis and review specialist
- Medical coding
- Claims adjudication
- ICD-10 coding
- Insurance verification
- Revenue cycle
- Accounts receivable
- Payment posting
Timeline
Medical Biller
Medix Staffing
07.2025 - 05.2026
Billing Team Lead
CBS Medical Billing
02.2023 - 02.2025
Insurance Collector Physician
Partners of America
05.2016 - 11.2022
Insurance Collector
Sheridan Radiology Services
11.2015 - 05.2016
Billing/Office Manager
Orthotic & Prosthetic Centers
06.2010 - 04.2015
Front Desk Coordinator
Pediatrix Cardiology
10.2009 - 04.2010
Front Desk Coordinator
Dr. Christopher Davenport
07.2008 - 10.2009
Insurance Verification
High School Diploma -
Miami Norland Senior High School