Summary
Overview
Work History
Education
Skills
Timeline
LEADERSHIP AND SERVICE
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Patricia Beck

1510 Big Bend Dr. Cedar Park

Summary

Higher education professional with 15 years of experience in education and more than 10 years of customer service experience, corporate operations, and management. A dedicated team player and proven leader, committed to fostering a culture of care, inclusivity, and student success

Overview

24
24
years of professional experience

Work History

Master Area of Study Advising Specialist

Austin Community College, Round Rock
03.2020 - Current
  • Responsible for maintaining essential knowledge and mastery of academic coaching skills to provide academic guidance to students. Mentor and trainer for assigned AOS specialists and AOS senior advising specialists. Teaches workshops and presents information sessions on subjects related to AOS. Guides students during advising sessions regarding educational issues and recommendations.

Area of Study Senior Advising Specialist

Austin Community College, Round Rock
03.2020 - 03.2024
  • Provides academic support and coaching to current and prospective students. Helps students identify career and transfer opportunities. Maintains area of study caseloads and works collaboratively with faculty to identify student needs.

Area of Study Specialist Advising

Austin Community College, Round Rock
03.2018 - 02.2020
  • Provides academic support and coaching to current and prospective students. Provides holistic advising to help connect students to the proper college resources. Reviews transcripts and TSI information to determine college readiness.

Admissions & Records Assistant

Austin Community College, Round Rock
08.2010 - 03.2018
  • Assisted current, former, and prospective students with Admissions & Records procedures and processes, including but not limited to application, registration, transcripts, and other admission inquiries. Performed various data entry and office duties to support faculty, staff, and students.

Operations Manager

Verizon Wireless, Pflugerville, TX
09.2008 - 08.2010
  • Supervised a staff of customer service representatives and oversaw quality compliance for the retail store—trained customer service and sales representatives on new products and services. Developed, implemented, and maintained quality assurance protocols. Oversaw materials and inventory management. Managed timely data collection to update operational metrics to achieve monthly sales targets, eliminate errors, and deliver excellent customer service. Conducted monthly operational audit reviews and worked with the regional sales operations manager to improve proprietary tools and systems to improve the overall customer experience. Implemented customer service improvement solutions and maximized revenue by 35% by providing direct supervision and training to 22 staff members.

Senior Retail Sales Representative

Verizon Wireless, Austin, TX
01.2006 - 09.2008
  • Met and maintained monthly sales quota. Created and maintained visual merchandising of the sales showroom floor. Trained new sales representatives on products and services. Conducted and led team outbound calling and handled customer service escalations. Participated in an employee management training program and became a certified Verizon Wireless sales trainer and mentor.

Indirect Account Manager

Verizon Wireless, Austin, TX
12.2004 - 12.2005
  • In charge of regional training for indirect sales agents on company offerings and benefits. Created visual sales displays for indirect locations. Conducted monthly manager and employee meetings for indirect agents in the Central Texas region. Organized promotional events for indirect agents and recruited new potential indirect agents for Verizon Wireless.

Retail Sales Representative

Verizon Wireless, Austin, TX
08.2001 - 12.2004
  • Met and exceeded monthly sales goals. Performed outbound calling to grow customer base. Maintained a strong understanding of products, services, and technical specifications to answer specific customer questions and needs. Provided existing and new customers with exceptional customer service support.

Education

Master's - Student Development & Leadership in Higher Education

Angelo State University
05.2022

Bachelor of Arts - Organizational Leadership & Communication

St. Edward's University
06.2017

Associate of Arts - English

Austin Community College
05.2015

Skills

  • Detail-oriented
  • Training and Mentoring
  • Effective Communicator
  • Creative Problem-Solver
  • Ability to work under pressure

Timeline

Master Area of Study Advising Specialist

Austin Community College, Round Rock
03.2020 - Current

Area of Study Senior Advising Specialist

Austin Community College, Round Rock
03.2020 - 03.2024

Area of Study Specialist Advising

Austin Community College, Round Rock
03.2018 - 02.2020

Admissions & Records Assistant

Austin Community College, Round Rock
08.2010 - 03.2018

Operations Manager

Verizon Wireless, Pflugerville, TX
09.2008 - 08.2010

Senior Retail Sales Representative

Verizon Wireless, Austin, TX
01.2006 - 09.2008

Indirect Account Manager

Verizon Wireless, Austin, TX
12.2004 - 12.2005

Retail Sales Representative

Verizon Wireless, Austin, TX
08.2001 - 12.2004

Bachelor of Arts - Organizational Leadership & Communication

St. Edward's University

Associate of Arts - English

Austin Community College

Master's - Student Development & Leadership in Higher Education

Angelo State University

LEADERSHIP AND SERVICE

  • Transfer Services, Campus Representative March 2018 - Current
  • Theory of Change- Co-Requisite Course Design Team FY 2024-Current
  • Mentor, ACC Coaching Mentor FY 2019-Current
  • ACC Shared Governance Committee, Advising Representative FY 2022-2023
  • Ascender Advisor FY 2025-Current

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