Patricia Bello
Broken Arrow,OK
Summary
Experienced professional seeking full-time employment opportunity to utilize exceptional communication, relationship building, and sales skills. With a proven track record of connection with people and fostering strong client relationships. I excelling in building trust and delivering personalized solutions. Fluent in both English and Spanish, I possess a natural ability to effectively engage with diverse customers and understand their needs in order to growth revenue, and closed sales.
As a highly sociable individual, I thrive in dynamic environments where I can leverage my interpersonal skills to form a lasting connections. Let my passion for customer satisfaction and sales experience contribute to the success of your team.
Overview
26
26
years of professional experience
Work History
Real Estate Agent
HomeSmart Stellar Realty
12.2017 - Current
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advertised client properties through websites, social media, and real estate guides.
- Part of the One Million Dollar Club.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold properties for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Bilingual Customer Service Representative
US Cellular Wireless
09.2005 - 08.2012
- Identified and responded to customer requests and concerns by incoming calls and email for both English and Spanish-speaking customers.
- Promptly responded to inquiries and requests from prospective customers.
- Provided language translation services and educated customers about services such as plans, roaming, billing, payments, and contracts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and co-workers.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
Bilingual Customer Service Representative
Dollar Rent A Car
06.1998 - 08.2005
- Responded to customer incoming calls and emails to make car reservations, confirmations, cancellations, and questions about products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Utilized Spanish proficiency to build relationships with worldwide Spanish-speaking customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Educated customers about billing, minimum age, payment processing and support policies and procedures.
- Worked with travel agencies to make multiple reservations worldwide.
- Helped locations in Mexico and Puerto Rico in making reservations for big car groups, and corporate accounts.
Education
No Degree - Liberal Arts And General Studies
Tulsa Community College
Tulsa, OK09.2015
Esthetician - Facialist
Broken Arrow Beauty College, Inc
Broken Arrow, OK06.2013
High School Diploma -
Jacinto UC De Los Santos Canek
Mexico City, MX07.1983
Skills
- Bilingual
- Sales
- Time management customer focus
- Task and project Oriented
- Multitasking
Timeline
Real Estate Agent
HomeSmart Stellar Realty
12.2017 - Current
Bilingual Customer Service Representative
US Cellular Wireless
09.2005 - 08.2012
Bilingual Customer Service Representative
Dollar Rent A Car
06.1998 - 08.2005
No Degree - Liberal Arts And General Studies
Tulsa Community College
Esthetician - Facialist
Broken Arrow Beauty College, Inc
High School Diploma -
Jacinto UC De Los Santos Canek
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