Patricia Benitez
Kannapolis,NC
Summary
Efficient Customer Service Teller known for productive and swift completion of tasks. Possess specialized skills in transaction management, customer issue resolution, and compliance adherence. Excel in communication, problem-solving, and adaptability, ensuring smooth financial operations and high-quality customer service.
Resourceful Bilingual Customer Service Agent known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, problem-solving, and time management skills. Excel in conflict resolution, active listening, and empathy, ensuring positive interactions in every customer service encounter.
Overview
5
5
years of professional experience
Work History
Stocker
Target
Concord, North Carolina
10.2024 - Current
- Participated in physical inventories of stock on hand periodically.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Stocked shelves with newly arrived products.
Costumer Service
Star Olmos HVAC
Kannapolis, NC
05.2020 - Current
- Drafted reports on customer service performance metrics.
- Developed and implemented customer service policies to ensure quality customer service.
- Maintained high levels of customer service satisfaction.
- Identified and resolved customer service issues.
- Greeted guests and provided customer service.
- Provided customer service to ensure guest satisfaction.
- Monitored customer service requests and responded accordingly.
- Resolved escalated customer service issues as needed.
Associate
Charlotte Mecklenburg School District
Charlotte, North Carolina
09.2023 - 07.2024
- Maintained a safe and orderly learning environment for all students.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Supervised students throughout day, both in classroom and outside during breaks.
Nail Technician
NL nails
Charlotte
08.2021 - 02.2024
- Demonstrated knowledge of all products and services offered in the salon.
- Utilized customer feedback to improve services offered at the salon.
- Conducted consultations with clients to determine their needs and preferences.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Ensured that safety protocols were followed during each service provided.
- Responded promptly to customer inquiries and complaints.
- Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Maintained customer records for future reference.
Receptionist Administrator
Liberty Tax Service
Charlotte
11.2022 - 02.2023
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
HVAC
Edward Global Project Training Center
Charlotte, NC06-2022
GED -
Central Piedmont Community College
Charlotte, NC05-2022
Nail Technician
NC Nails Academy
Charlotte, NC05-2018
Skills
- Friendly and personable
- Customer assistance
- Customer service
- Energetic and outgoing
- Punctual and reliable
- Positive attitude
- Workplace organization
Timeline
Stocker
Target
10.2024 - Current
Associate
Charlotte Mecklenburg School District
09.2023 - 07.2024
Receptionist Administrator
Liberty Tax Service
11.2022 - 02.2023
Nail Technician
NL nails
08.2021 - 02.2024
Costumer Service
Star Olmos HVAC
05.2020 - Current
HVAC
Edward Global Project Training Center
GED -
Central Piedmont Community College
Nail Technician
NC Nails Academy