Patricia Billups Franks
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at Worldwide Flight Services, skilled in active listening and critical thinking. Successfully implemented training processes that enhanced service quality, resolving inquiries swiftly. Adept at data entry, I thrive in fast-paced environments, consistently delivering exceptional support and fostering positive customer experiences.
Overview
19
19
years of professional experience
Work History
Customer Service
Worldwide Flight Services
05.2024 - 03.2025
- Implemented and developed customer service training processes.
- Displayed excellent customer service when greeting customers and accepting donations.
- Provided customer service by answering questions and resolving shipment issues.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Customer Service Representative
Menzies Aviation
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Kroger
10.2022 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Ziegenfelder Company & Budget $aver
04.2014 - 04.2020
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier/Material Handler
Home Depot
03.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Forklift Operator
Caterpillar
09.2007 - 06.2013
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Overnight Stocker
Walmart
03.2006 - 04.2008
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Diploma - English, Math
North High
Omaha, NE06.1975
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service
Worldwide Flight Services
05.2024 - 03.2025
Customer Service Representative
Menzies Aviation
10.2023 - 03.2024
Supervisor
Kroger
10.2022 - 03.2023
Supervisor
Ziegenfelder Company & Budget $aver
04.2014 - 04.2020
Cashier/Material Handler
Home Depot
03.2012 - 03.2015
Forklift Operator
Caterpillar
09.2007 - 06.2013
Overnight Stocker
Walmart
03.2006 - 04.2008
Diploma - English, Math
North High
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