Patricia Bock
Crescent,Oklahoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Housekeeping Supervisor
Oklahoma State University/Lake Carl Blackwell
Stillwater, OK
01.2018 - 10.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Customer Service Representative
Oklahoma State University/Lake Carl Blackwell
Stillwater, OK
01.2018 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Verified and recorded cash totals from daily receipts.
- Updated reservation records, availability, rates and other data into computer system.
Groundskeeper
Oklahoma State University/Lake Carl Blackwell
Stillwater, OK
05.2015 - 01.2018
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Used hand-held tools to maintain green spaces.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Removed hazardous objects from the grounds, such as broken glass.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Assisted with maintenance tasks around the facility, such as cleaning up debris left by visitors.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Receptionist
Guthrie Greenhouses
Guthrie, OK
04.1996 - 04.1998
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Routinely pruned and trimmed plants to promote healthy growth and remove diseases.
- Planted seeds and bulbs after preparing soil and fertilizer appropriately.
- Maintained a safe and clean work environment by adhering to safety regulations, procedures and protocols.
- Trained staff on proper care of plants grown in the greenhouse environment.
Clerical
Reserve National Insurance
Oklahoma City, OK
04.1990 - 04.1995
- Maintained a secure filing system for confidential documents.
- Using office automation software with varied functions and formats sent out denial letters in mail then using numeric filing sent files back to file room.
- Organized and filed documents, both physically and electronically.
- Prepared reports using Microsoft Office applications including Excel, Word.
- Managed a database of client information and inputted data accurately into system.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Education
High School Diploma -
Guthrie High School
05.1984
Certificate in Offset Printing -
Meridian Technology Center
Skills
- Cleaning Practices
- Staff Evaluations
- Department Coordination
- Staff Scheduling
- Invoice Processing
- Training and Mentoring
- Regulatory Compliance
- Health and Safety Compliance
- Cleaning and Sanitation
- Data Archiving
- Guest Relations
- Performance Improvements
- Workload Prioritization
- Customer Service
- Supply Inventory Management
- Customer Relationship Management
- Customer Service-Focused
- Sanitation Standards
References
Will provide upon request
Timeline
Housekeeping Supervisor
Oklahoma State University/Lake Carl Blackwell
01.2018 - 10.2023
Customer Service Representative
Oklahoma State University/Lake Carl Blackwell
01.2018 - 09.2023
Groundskeeper
Oklahoma State University/Lake Carl Blackwell
05.2015 - 01.2018
Receptionist
Guthrie Greenhouses
04.1996 - 04.1998
Clerical
Reserve National Insurance
04.1990 - 04.1995
High School Diploma -
Guthrie High School
Certificate in Offset Printing -
Meridian Technology Center
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