PATRICIA BROOKS
Brownwood,TX
Summary
Quality Assurance Manager proficient in QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QA Manager / Product Development Manager
VRC Technologies
07.2023 - Current
- Developed and implemented quality assurance policies, procedures, and standards to ensure compliance with industry regulations
- Collaborated with cross-functional teams including production, engineering, and customer service to address quality issues and implement corrective actions
- Conducted regular training sessions for employees on quality control processes and best practices
- Created comprehensive reports detailing quality metrics, defect rates, and trends for management review
- Implemented statistical process control techniques to monitor production processes and ensure consistent product quality
- Developed supplier evaluation criteria and conducted audits to assess their adherence to quality standards
- Designed test plans based on product specifications, ensuring complete coverage of functional requirements before release
- Managed the calibration program for measuring equipment used in the manufacturing process ensuring accuracy within acceptable limits at all times
- Developed and maintained quality documentation including standard operating procedures (SOPs) and work instructions
- Implemented a comprehensive training program for new hires, resulting in reduced ramp-up time and improved productivity levels
- Managed customer feedback process, analyzing trends and implementing improvements based on customer suggestions or complaints
- Collaborated with suppliers to source high-quality raw materials for product development
- Managed multiple projects simultaneously, ensuring adherence to timelines and budgets
- Contributed technical expertise during brainstorming sessions for new product ideas or improvements on existing products
- Developed standard operating procedures (SOPs) for laboratory processes, ensuring consistent results across different projects
- Managed relationships with external research organizations or academic institutions to leverage their expertise in specific areas of product development
- Collaborated with cross-functional teams on post-launch evaluations of products, gathering feedback from customers and making recommendations for future improvements
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Established a culture of collaboration within the QA department, fostering open communication channels among team members.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
Quality Assurance Supervisor
Ethos/ Canidae
08.2014 - 04.2022
- Reviewed certificates of compliance and test reports to identify non-conformances
- Gathered metrics and offered feedback to design and production teams to improve overall quality
- Identified and reported non-conformances and discrepancies and created formal audit reports
- Maintained technical surveillance over internal operations required to support production quality goals
- Identified opportunities for process and system improvement and enhancement to better meet quality targets
- Produced application and system reference manuals, user manuals, specifications and standard operating procedures
- Developed or updated company complaint and inspection procedures to support timely capture, documentation and investigation of quality issues
- Performed post-resolution follow-up to verify adequate resolution of issues
- Maintained SOPS, internal quality documentation and databases for consistent operation of quality assurance team
- Worked closely with internal, supplier and external audits to prepare materials and answer questions
- Implemented employee training to improve compliance with cGMP and SOP requirements
- Evaluated the quality of daily production by collecting and analyzing routine samples
- Reduced product defects and the number of rejected items by working with the production team on long-term solutions
- Identified critical facets of manufacturing process and implemented improved sampling procedures
- Tracked quality control procedures, defects and quality control data to stay on top of trends in the group's production activities
- Maximized quality control system by developing and improving criteria and procedures for inspecting and testing products
- Reviewed statistical studies, technological advances and regulatory standards to increase industry knowledge
- Reported on product nonconformance, daily production quality and quality trends to help the production managers effectively adjust manufacturing activities
Certified Nursing Assistant
Hendrick Medical Center / Abilene Regional Medical Center
09.2009 - 02.2014
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Observed patients' by checking open wounds and existing conditions
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Recorded vitals to monitor patient condition
- Monitored patients' mental and emotional wellbeing and reported concerns
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Reduced the risk of infection for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment, and devices
- Gathered biological specimens for requested tests and prepared them for transport to the lab
- Offered patients and their families emotional support
Education
Some College - Supply Chain Management
Western Governors University
12-2025
Skills
- Laboratory experience
- Manufacturing
- Databases
- CGMP
- Quality assurance
- Production procedures
- Extremely quick learner
- Data analysis
- Policy reinforcement
- Systems Analysis
- Staff training and development
- Audit reporting
- Microsoft applications skills
- Quality Management
- Calibration
- Sanitation
- Customer service
- Product Development
- Root cause analysis
- Internal audits
Certification
- HACCP Certification
- PCQI
Timeline
QA Manager / Product Development Manager
VRC Technologies
07.2023 - Current
Quality Assurance Supervisor
Ethos/ Canidae
08.2014 - 04.2022
Certified Nursing Assistant
Hendrick Medical Center / Abilene Regional Medical Center
09.2009 - 02.2014
Some College - Supply Chain Management
Western Governors University
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