Patricia Bruce
Panama City Bch
Summary
Seeking to obtain a position that will allow the utilization of skills, knowledge, and experience in hopes to grow within an organization and achieve a personal level of success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Confident in my ability to add value to the company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2024 - 07.2025
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Internal Customer Support
Maximus
09.2013 - 11.2024
- Managed a high volume of supervisory and customer inquiries, ensuring timely and accurate responses to all parties.
- Facilitated the enrollment process for insurance benefits, providing comprehensive support and guidance.
- Provided critical support to Tier 1 and Tier 2 agents, aiding in call resolution and enhancing service quality.
- Contributed to team efforts by assisting with complex customer service calls, improving overall customer satisfaction.
- Managed a high volume of inbound calls to resolve customer inquiries and concerns efficiently.
- Provided comprehensive support for insurance benefit enrollment, ensuring customer understanding and satisfaction.
- Acted as a key resource for Tier 1 and Tier 2 support agents, aiding in the facilitation of complex call resolutions.
- Maintained a commitment to service excellence, contributing to the overall customer support strategy
Education
High School Diploma -
FT Wills High School
Smyrna, GA06-1980
Skills
- Effective Communication
- Active Listening
- Problem-Solving
- Empathy
- Patience
- Computer Literacy
- Data Entry
- Product Knowledge
- Time Management
- Conflict Resolution
- Complaint resolution
- Creative problem solving
- Stress management
- Building rapport
- Call management
- Information security
- Conflict resolution
- Dispute resolution
- Client relations
Timeline
Customer Service Representative
Concentrix
12.2024 - 07.2025
Internal Customer Support
Maximus
09.2013 - 11.2024
High School Diploma -
FT Wills High School
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