Patricia Burns
Jacksonville,FL
Summary
Driven by a results-focused approach, I leveraged skills in critical thinking and client retention to drive business growth at Beautifully Kept Lawn Care. My background includes enhancing operational efficiency, expanding market reach, and cultivating lasting customer relationships, demonstrated across roles from Metro PCS to Aaron Fulton Agency. Skilled in Insurance sales and marketing. I excel in fast-paced environments, consistently meeting or exceeding business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of the House Team Member
PDQ Restaurant
Jacksonville, FL
04.2024 - Current
- Maintain productive, efficient approach to all tasks.
- Break down boxes and cartons, disposing of refuse in proper receptacles.
- Work different stations to provide optimal coverage and meet production goals.
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Contribute to team success by completing jobs quickly and accurately.
- Operate register to process payments and collect cash payment for order totals.
- Learn all required tasks quickly to maximize performance.
- Develop strong customer service and product knowledge skills to enhance individual and team performance.
Insurance Agent
Aaron Fulton Agency
Jacksonville, FL
05.2023 - 04.2024
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Advised customers on the best ways to minimize risks associated with their assets.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Processed payments received from clients promptly according to established procedures.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Sought out new clients and developed clientele by networking to find new customers.
Co Owner Lawn Maintenance & Irrigation
Beautifully Kept Lawn Care
Jacksonville , Florida
06.2018 - 04.2023
- Developed strategies for increasing customer loyalty and satisfaction.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Managed day-to-day business operations including inventory management, budgeting, accounting, and payroll processing.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Developed and implemented marketing strategies to attract new customers.
- Ensured that all safety protocols were followed at all times within the workplace.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Sales Representative
Metro PCS
Jacksonville Beach, Florida
12.2016 - 04.2018
- Developed strategies for improving the customer experience.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Adhered to company policies when dealing with customers.
- Educated customers on product features and benefits.
- Identified potential opportunities to upsell products or services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Suggested additional products or services that may benefit the customer's needs.
- Created detailed reports of daily sales activities for management review.
- Built sustainable relationships with customers through open communication.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Skills
- Customer Service
- Cash Handling
- Complaint resolution
- Equipment Operation
- Clear Communication
- Decision-making capabilities
- Collaboration and Teamwork
- Positive Attitude
- Budgeting and finance
- Product Knowledge
- Sales and Marketing
- Attention to Detail
- Problem-Solving
- Goal Setting and Achievement
- Policy Renewals
- Revenue Generation
- Negotiation abilities
- Policy writing
- Risk Mitigation
- Upselling
Certification
- 4-40 License
Timeline
Front of the House Team Member
PDQ Restaurant
04.2024 - Current
Insurance Agent
Aaron Fulton Agency
05.2023 - 04.2024
Co Owner Lawn Maintenance & Irrigation
Beautifully Kept Lawn Care
06.2018 - 04.2023
Customer Service Sales Representative
Metro PCS
12.2016 - 04.2018
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