Patricia Bush
Nevada
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes and fosters positive relationships. A collaborative team player, adaptable to evolving needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
PromoSoft Inc
02.2011 - Current
- Delivered outstanding customer service by responding to inquiries and resolving customer concerns in a timely manner
- Processed customer orders accurately and in a timely fashion
- Handled customer complaints and inquiries in a professional manner
- Developed and maintained strong relationships with customers
- Utilized customer service software to track and manage customer accounts
- Send emails and outbound calls part-time and on call
Guest Service Representative
Circus Trix
02.2024 - 10.2025
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Organized and coordinated birthday party bookings to ensure seamless event execution.
- Coordinated room assignments and maintained accurate reservation records.
- Trained new staff on service protocols and company standards, enhancing team performance.
Customer Service Representative
CVS Health
10.2021 - 01.2024
- Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
- Provided quality customer service in a high-volume call center and remote.
- Communicated with members calmly and professionally to identify appropriate solutions
- Provided customer support for medications and refills.
- Sent emails and set call backs
Customer Service Representative
Wellcare/Everise
09.2019 - 03.2021
- Responded to member inquiries via phone and email to resolve member issues in a timely manner
- Verified member data to ensure accuracy of medication orders and address discrepancies
- Met member satisfaction goals by providing excellent customer service and problemsolving
- Enrolling members in a healthcare plan
Customer Service Representative
R&L Carriers Trucking
03.2015 - 06.2018
- Manage in-person and telephone complaints and requests.
- Dispatch 8 drivers or more.
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
- Supported regular and monthly inventory process
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
Customer Service Representative
American Liftgate
05.2011 - 11.2016
- Trained new hire employees
- Became a Recruiter and trainer a year after being hired.
- Became Assistant Manager and started working for both trucking companies for a year.
- Manage in-person and telephone complaints and requests.
- Dispatch 8 drivers or more.
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
- Supported regular and monthly inventory process
- Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
- Sent emails and dispatched drivers while helping customers.
Education
High School Diploma -
The Foundry High School
San Jose, California06.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Call management
- De-escalation techniques
- Technical support
- Live chat support
- Multi-line phone talent
- Sales expertise
Accomplishments
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted to QA within 6 months due to outstanding work performance.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Guest Service Representative
Circus Trix
02.2024 - 10.2025
Customer Service Representative
CVS Health
10.2021 - 01.2024
Customer Service Representative
Wellcare/Everise
09.2019 - 03.2021
Customer Service Representative
R&L Carriers Trucking
03.2015 - 06.2018
Customer Service Representative
American Liftgate
05.2011 - 11.2016
Customer Service Representative
PromoSoft Inc
02.2011 - Current
High School Diploma -
The Foundry High School