Patricia Carrer
Lyons,IL
Summary
Dynamic administrative professional with a proven track record at Educational & Institutional Insurance Administrators, Inc. Skilled in optimizing office procedures and enhancing customer service. Proficient in Microsoft Office, I excel in data entry and fostering team collaboration, driving efficiency and improving operational outcomes. Committed to delivering exceptional support and achieving organizational goals.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Educational & Institutional Insurance Administrators, Inc.
Chicago, IL
09.1999 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Oversaw inventory management of office supplies, optimizing resource allocation and cost-effectiveness.
- Streamlined office procedures, resulting in reduced administrative response times.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Director of Operations
Insurance School of Chicago
Chicago, IL
07.1981 - 12.1999
- Streamlined operational processes to enhance overall efficiency and service delivery.
- Led cross-functional teams in implementing strategic initiatives aligned with organizational goals.
- Developed training programs to improve staff performance and operational knowledge.
- Oversaw budget management, ensuring optimal resource allocation for departmental needs.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Reavis High School
Burbank06-1973
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft outlook
Languages
Spanish
Timeline
Administrative Assistant
Educational & Institutional Insurance Administrators, Inc.
09.1999 - 12.2019
Director of Operations
Insurance School of Chicago
07.1981 - 12.1999
High School Diploma -
Reavis High School