Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Case

Pflugerville,TX

Summary

A customer service focused professional with strong Inbound and outbound call center settings. I am articulate with excellent verbal and written communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Tax Services Representative

CoreLogic
11.2015 - 03.2023
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
  • Documented problems and corrective actions to maintain records

Customer Service Representative

Harte Hanks
01.2011 - 11.2015
  • Assisted customers with inquiries regarding status of their shipments.
  • Conveyed in a reassuring and manner step by step instructions on how to resolve specific issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

GED -

Austin Community Colllege
Austin, TX
03.1993

Skills

  • Customer Inquiries
  • Change Orders
  • Records Maintenance
  • Handling Customer Complaints
  • Tax-related research
  • Property Tax Assessments

Timeline

Tax Services Representative

CoreLogic
11.2015 - 03.2023

Customer Service Representative

Harte Hanks
01.2011 - 11.2015

GED -

Austin Community Colllege

Similar Profiles

CREATE PROFILE
Patricia Case