William Jacob Mode
Powell,TN
Summary
Motivated individual promoting well-rounded skill set including computer, materials management, financial, tax services, and customer service skills. Always ready and willing to pitch in and perform above expectations. Currently pursuing a General Supply Specialist position within Tennessee Air National Guard.
Overview
7
7
years of professional experience
Work History
Tax Services Representative
21st Mortgage Corporation
Knoxville, TN
09.2021 - Current
- Ensure tax escrow payments are paid for contracted escrow customers in assigned states and counties, which can include the research of “tracking only” customer accounts. This ensures taxes are being paid in a timely manner by the customer.
- Set up customer loans for tax payment purposes to confirm a property’s legal description, tax id, and /or other tax roll data with county tax authorities.
- Service customer requests such as: the sending and receiving of tax documents, reviewing for escrow adjustments, and issuing refunds.
Materials Manager
Tennessee Air National Guard
Louisville, TN
09.2020 - Current
- Monitor and operate the Integrated Logistics Systems-Supply (ILS-S) and associated logistics systems interfaces.
- Manage item and monetary accounting, inventory control, financial planning, purchasing and warehousing functions essential to mission readiness.
- Coordinate with maintenance activities on repairable component actions needed for aircraft capabilities.
Financial Counselor
21st Mortgage Corporation
Knoxville, TN
11.2017 - 08.2021
- While adhering to company policies and procedures, demonstrated excellent customer service skills while initiating outbound calls and receiving inbound calls from customers regarding mortgage loan accounts.
- Negotiated delinquent account resolution and accurately entered and documented actions within the collection system, while maintaining company performance and productivity standards.
- Often required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field calls) or administrative work to assist with department performance goals.
Education
Bachelor of Science - Business Administration
The University of Tennessee - Chattanooga
Chattanooga, TN05.2016
Skills
- Customer Service
- MS Office
- Verbal and Written Communication
- Data Entry
- Attention to Detail
- Records Management
- Tech-Savvy
- Order Fulfillment
- Data Processing
- Multitasking and Organization
- Customer Consulting
- Reporting and Documentation
- Payment Negotiation
- Materials Management
Accomplishments
- Air and Space Achievement Medal
- Meritorious Unit Award with 1 Oak Leaf Cluster
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Basic Military Training Honor Graduate Ribbon
- Air and Space Training Ribbon
Military Education
- Air Force Basic Military Training, May 2021
- Materiel Management Apprentice, 2S031, July 2021
- Materiel Management Journeyman, 2S051, March 2022
Timeline
Tax Services Representative
21st Mortgage Corporation
09.2021 - Current
Materials Manager
Tennessee Air National Guard
09.2020 - Current
Financial Counselor
21st Mortgage Corporation
11.2017 - 08.2021
Bachelor of Science - Business Administration
The University of Tennessee - Chattanooga