ROSALIE Amaya
Magna,UT
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Tax Services
Liberty tax services
12.2022 - 04.2023
- Kept office records organized and supplies well-stocked for optimal team performance
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Managed office paperwork, including scanning documents and routing business correspondence
- Supported office clerical functions using word processing and other software, email and office machines
- Tax preparation, Bookkeeping, Filing
- Supported office clerical functions using word processing and other software, email and office machines.
Customer Service
Aloria
06.2021 - 02.2022
- Worked from home answering phones and chats, Managed customer complaints and rectified issues to complete satisfaction
- Delivered helpful and kind customer service to clients, maintaining composure in stressful situations to maximize customer satisfaction
- Worked fraud department handled complaints, issued refunds and handled disputes.
Customer service receptionist
Tim Dale Nissan
08.2020 - 06.2021
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered office phone and emails to schedule appointments, forward information and complete files
- Managed customer complaints and rectified issues to complete satisfaction
- Managed office paperwork, including scanning documents and routing business correspondence
- Maintained front office cleanliness and organized supplies to increase office task productivity
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Front Office Receptionist
Empowering Success Now
01.2019 - 08.2019
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered office phone and emails to schedule appointments, forward information and complete files
- Managed customer complaints and rectified issues to complete satisfaction
- Managed office paperwork, including scanning documents and routing business correspondence
- Maintained front office cleanliness and organized supplies to increase office task productivity
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Office Clerk/ Vita Tax Preparation
San Bernardino county office
11.2015 - 12.2016
- Kept office records organized and supplies well-stocked for optimal team performance
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
- Managed office paperwork, including scanning documents and routing business correspondence
- Supported office clerical functions using word processing and other software, email and office machines
- Strictly adhered to confidentiality protocol regarding client information and documents
- Worked easily with office programs such as excel and words to carry out daily team clerical needs
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems
- Prepared taxes using the IRS system, Certification received by IRS Department.
Phone Bank Operator
Elections Office
01.2016 - 11.2016
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Greeted visitors and assisted them by answering general questions and directed them to the desired office
- Counting ballots, unloaded ballot boxes from incoming vehicles, worked the presidential elections.
Education
General Studies
Inglewood High
Inglewood, CASkills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Dispute Mediation
- Customer satisfaction measurement
- Escalation management
- Customer Service
- Attention to Detail
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Handling Customer Complaints
- Computer Skills
- Conflict Resolution
- Complaint resolution
- Data Entry
- Records Maintenance
- Clerical Support
- Customer Relationship Management
- Records Management
- Service Scheduling
- Process Improvements
- Product Training
- Technical knowledge
- Customer Retention
- Data Processing
- CRM Software
- Tech-Savvy
- Documentation And Reporting
- Call Center Operations
- Account Management
- Payment Processing
- Inventory Management
Languages
Spanish
Full Professional
Timeline
Tax Services
Liberty tax services
12.2022 - 04.2023
Customer Service
Aloria
06.2021 - 02.2022
Customer service receptionist
Tim Dale Nissan
08.2020 - 06.2021
Front Office Receptionist
Empowering Success Now
01.2019 - 08.2019
Phone Bank Operator
Elections Office
01.2016 - 11.2016
Office Clerk/ Vita Tax Preparation
San Bernardino county office
11.2015 - 12.2016
General Studies
Inglewood High
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