Patricia Cates
Chicago,IL
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
22
22
years of professional experience
Work History
Child Care Provider
No Place Like Home Daycare
02.2013 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Call Agent
Computer Share
09.2006 - 06.2012
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Receptionist
H&R BLOCK Financial Center
12.2002 - 04.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
License -
State of Illinois
Painter/Interior Decorator -
Washburn Trade
01.1981
Diploma - General Business
Dunbar High School
01.1976
Skills
- Customer/Client relations
- Multi-line telephone operation
- Service-oriented mindset
- Organization skills
Timeline
Child Care Provider
No Place Like Home Daycare
02.2013 - Current
Call Agent
Computer Share
09.2006 - 06.2012
Receptionist
H&R BLOCK Financial Center
12.2002 - 04.2006
License -
State of Illinois
Painter/Interior Decorator -
Washburn Trade
Diploma - General Business
Dunbar High School
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