Patricia Chamberlain

Lead multi-state claims management processes across in all states of work activity. Direct and manage end-to-end claims handling for multi-line insurance programs, including property, general liability, auto, workers’ compensation, and professional liability.

● Developed and implemented risk mitigation strategies/coordinate with insurance carriers and defense counsel to resolve claims.

● Oversaw investigation, evaluation, negotiation, and settlement of high-value and complex claims in multiple jurisdictions.

● Oversee risk and claims financials, making recommendations to reduce costs and future liability.

● Investigate and manage end-to-end workers’ injuries, auto, GL and property claims., reducing costs and OSHA recordables through expert medical case management in the beginning.

Directed high-volume caseload of litigated and non-litigated claims, achieving timely resolution in compliance with all regulatory deadlines. Oversaw medical case management to facilitate early, safe return-to-work outcomes, driving cost containment and reducing lost time.

● Conducted thorough compensability assessments and identified subrogation opportunities, referring suspected fraud to the Special Investigations Unit (SIU).

● Completed and submitted required state filings across multiple jurisdictions, maintaining full compliance with evolving regulations.

Partnered with employers, claimants, attorneys, and healthcare providers to drive timely, cost-effective claim outcomes. Led the migration to ClaimPilot claims management software, streamlining workflows and boosting operational efficiency.

● Managed high volume workers’ compensation and general liability claims, in multiple jurisdictions and industries to include DOT/FMCSA transportation regulated companies, high profile healthcare networks, colleges and universities, school districts, fire and library districts, and nursing care, from initial intake through final resolution.

● Developed and implemented updated EHS and workers’ compensation policies and procedures to strengthen compliance and risk mitigation.

● Directed environmental health and safety programs in compliance with hospital and Joint Commission standards.

● Developed and delivered employee training on EHS compliance and risk management procedures.