Patricia Chapman
Jefferson City,MO
Summary
Proven leader in customer service and team collaboration, with a track record of enhancing customer loyalty and streamlining operations at Mers Goodwill. Skilled in cash handling and customer needs assessment, I excel in creating positive shopping experiences and improving workplace efficiency. Demonstrated ability to maintain high standards of cleanliness and organization, significantly contributing to team success and customer satisfaction. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
10
10
years of professional experience
Work History
Retail Cashier
Mers Goodwill
07.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Night Shift Lead
Gerbes Grocery Store
02.2020 - 07.2021
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
Service Officer
Disabled American Veterans
01.2015 - 11.2018
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Referred families to shelters, legal resources, and educational programs.
Education
Associate of Arts - Drafting
Linn State Community College
Linn, MOHigh School Diploma -
Jefferson City High School
Jefferson City, MO05.1974
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Time Management
- Basic math proficiency
- Workplace Cleanliness
- Merchandise Stocking
- Customer Engagement
- Cash Handling
- Store Opening and Closing
- Professionalism and Courtesy
- Store Cleaning
- Building Customer Loyalty
- Team Leadership
- Cash handling expertise
- Payment Processing
- Cash Control Accuracy
- Customer Needs Assessment
- Exchanges and refunds
- Liquor regulations and compliance
- Display preparation
Timeline
Retail Cashier
Mers Goodwill
07.2021 - Current
Night Shift Lead
Gerbes Grocery Store
02.2020 - 07.2021
Service Officer
Disabled American Veterans
01.2015 - 11.2018
Associate of Arts - Drafting
Linn State Community College
High School Diploma -
Jefferson City High School
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