Patricia Chea
Hugo,USA
Summary
Detail-oriented office administration professional with a strong foundation in customer service and employee training. Overseeing daily operations within a retail environment enhanced service quality and team collaboration. Proven ability to manage inventory and ensure compliance with organizational standards.
Overview
28
28
years of professional experience
Work History
Lead Customer Service & Sales Clerk
USPS
2018.12 - Current
- Oversaw all business operations within a small retail post office, ensuring efficient service delivery.
- Supported a team of 3-4 by assisting customers at the front counter, resolving complaints, and training new retail clerks to enhance service quality.
- Trained and authorized to use various USPS computer programs for customer transactions, payroll entries, email communications, report drafting, and supply ordering.
Receptionist
Bethel Management Group
2016.11 - 2018.10
- Greeted clients and visitors warmly upon arrival, directing them to appropriate destinations to enhance their experience.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained calendar for staff.
General Maintenance Worker
Century College
2016.11 - 2018.07
- Performed diverse maintenance tasks, including cleaning restrooms, classrooms, labs, offices, cafeterias, and common areas, ensuring all spaces met cleanliness standards and were well-stocked with supplies.
- Utilized various cleaning chemicals and motorized equipment to maintain high hygiene standards across facilities.
- Provided directions and general information to students, staff, and visitors, enhancing their experience and navigating the campus effectively.
General Maintenance Worker
Minneapolis Community & Technical College
2012.07 - 2016.11
- Performed diverse maintenance tasks, including cleaning restrooms, classrooms, offices, and cafeterias; dusted, vacuumed, swept, and mopped floors; cleaned windows, walls, carpets, tiles, concrete, tables, elevators, kitchenettes, refrigerators, and microwaves; buffed, stripped, and waxed floors; and stocked maintenance closets with supplies.
- Utilized various chemicals and motorized machines to ensure effective cleaning and maintenance standards.
- Provided friendly assistance to students, staff, and visitors by offering directions and information.
Assembly Worker
Doherty Staffing Solutions
2006.11 - 2008.01
- Executed various assignments including press operator, collation, food production, and assembly to support production goals.
- As a press operator, I operated a punch press machine and gathered parts that were forged from the die.
- Organized components in proper sequence for efficient packaging on the assembly line.
- As a food production worker, I worked in extreme temperature-controlled environments on a production line making sure the food was properly prepared and packaged.
- Supported team members with tasks on the assembly line, facilitating smooth operations and workflow.
Order Picker
Volt Staffing
2006.09 - 2006.11
- Sorted and collected medical supply orders for efficient order fulfillment.
- Operated manual pallet jack and used computerized scanning machine to accurately identify and track items for shipment.
- Operated forklifts to transport items within the warehouse efficiently.
- Selected and packed orders accurately for timely shipment.
- Maintained inventory accuracy through regular cycle counts and updates.
Cashier
Rainbow Foods
2004.04 - 2005.02
- Assisted diverse customers during checkout and on sales floor, ensuring smooth transactions and positive shopping experiences.
- Stocked merchandise, maintained cleanliness, and set up new displays to enhance store presentation and customer engagement.
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and gift card payments accurately.
Sales Floor Associate, Cashier, Unloader
Walmart
2002.07 - 2004.03
- Assisted customers during checkout and on sales floor, stocked new merchandise, set up displays, organized products, and returned unsold items to maintain store presentation.
- I also operated a computerized cash register, and a computerized handheld Telxon machine.
- Unloaded trucks and stocked new items within the store during five-month overnight shift to ensure timely product availability.
- Operated motorized pallet jack to transport goods within the warehouse.
- During my employment at Walmart, I interacted with and assisted a variety of different types of customers, within a retail setting.
- I also received quality customer service training both on the sales floor and through their online training modules.
- I’m so thankful; I learned and developed a great deal of useful skills (social and customer service related) while working for this company.
Café Cashier
General Mills
2001.06 - 2002.07
- Interacted with diverse customers at the Mall of America, enhancing their shopping experience through effective communication.
- Within the cereal café, I helped serve customers over 50 different General Mills cereals, treats, drinks, and other products; while also assisting them during the checkout process.
- Informed customers about special discounts, sales, and events, promoting engagement and enhancing their visit to the theme park.
- Fostered positive interactions among team members and customers, contributing to a lively and engaging work atmosphere.
- Cereal Adventures Amusement Theme Park at the Mall of America
Cashier
McDonalds
1998.09 - 2000.05
- Served customers at front register and drive-through, accurately processing orders and payments.
- Handled cash, credit cards, coupons, gift cards, and checks while developing customer service skills and understanding food safety, preparation, packaging, and teamwork.
- Processed customer transactions accurately and efficiently at the checkout.
- Handled cash, credit, and debit payments while ensuring security protocols.
- Assisted customers with product inquiries and provided excellent service.
Education
Certificate of Completion - Culinary Specialist
Minneapolis Community And Technical College
1501 Hennepin Ave Minnepolis, MN 554032011-05
Diploma -
Washburn High School
201 W 49th Street, Minneapolis, MN 554192002-06
Skills
- Customer service
- Account servicing
- Store operations
- Retail system software
- Inventory management
- Employee training
- Data entry accuracy
- Attention to detail
- Team collaboration
- Time management
- Product promotions
- Strategic planning
- Product and service knowledge
- Visual merchandising
- Goal oriented
Timeline
Lead Customer Service & Sales Clerk
USPS
2018.12 - Current
Receptionist
Bethel Management Group
2016.11 - 2018.10
General Maintenance Worker
Century College
2016.11 - 2018.07
General Maintenance Worker
Minneapolis Community & Technical College
2012.07 - 2016.11
Assembly Worker
Doherty Staffing Solutions
2006.11 - 2008.01
Order Picker
Volt Staffing
2006.09 - 2006.11
Cashier
Rainbow Foods
2004.04 - 2005.02
Sales Floor Associate, Cashier, Unloader
Walmart
2002.07 - 2004.03
Café Cashier
General Mills
2001.06 - 2002.07
Cashier
McDonalds
1998.09 - 2000.05
Certificate of Completion - Culinary Specialist
Minneapolis Community And Technical College
Diploma -
Washburn High School