PATRICIA CHRISTENSEN
St. Johnsville,NY
Summary
Dedicated, compassionate, and knowledgeable professional Registered Nurse with over 25 years of experience in various fields of nursing. Currently serving as an RN Supervisor for Syracuse, Albany, and Upper Hudson Valley. Responsibilities include maintaining the NYS Emergency Roster, managing active census, and providing weekly HERDS reporting to NYS DOH. Resource for field nurses, addressing policy and procedure questions, patient assessment concerns, IT issues, FSL concerns, and Concur problems. Conducts weekly caseload reviews with field nurses and serves as a subject matter expert for new applications and staff training. Ensures completion and accuracy of chart reviews. Collaborates with peers to present monthly Town Hall meetings to address staff training needs and policy/procedure changes. Actively participates in Disaster Drill Reviews, Upstate Leadership meetings, Upstate Quality Meetings, and Annual Competencies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
RN Supervisor
Optum Infusion Pharmacy
04.2023 - Current
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
Senior RN
Optum Infusion Pharmacy
05.2022 - 04.2023
- Provide clinical care and education to home-based patients receiving a wide range of parental medications dispensed from Optum Infusion Pharmacy
- Fills an integral role in the clinical operations of the organization, working collaboratively with the multi-disciplinary team needed to prepare, deliver and seek reimbursement for the infusion therapy that is safe and effectively administered to each patient
- Additional duties that may be provided by the Senior RN include staff training and orientation; medical record and process auditing; plan of treatment oversight; and completion of nursing supervisory visits
- Participate in staff orientation and training, serving as a clinical educator and resource in collaboration with the Director of Nursing
- Conduct supervisory nursing visits, documenting nurse competency and providing educational reinforcement/ongoing assessment as needed
- Participate in completion and tracking of timely signed receipt of physician orders (Plan of Treatment and Supplemental Orders)
- Participate in medical record and other performance-improvement related audits as assigned by DON or Branch leadership
- Other duties as assigned
Field Nurse
Optum Infusion Pharmacy
10.2018 - 05.2022
- Peripheral Vascular access device care & maintenance
- Midline Vascular access device care & maintenance
- CVAD care & maintenance: Tunneled, non-tunneled & PICC
- CVAD care & maintenance: Implanted Port
- General Access device interventions
- Phlebotomy, Lab processing & handling
- Mechanisms of administration (IV)
- General Medication administration safety
- General Patient Safety and Home safety considerations
Electrophysiology Lab Nurse Educator
St. Elizabeth Hospital
01.2003 - 01.2018
- Educate pt
- & family regarding pre-admission testing, procedure and post discharge care and follow-up
- Coordinate with hospital/lab personnel to ensure quality of care related to procedure and hospitalization
- Act as liaison between physician, hospital, and PCP to ensure quality of care
- Including being proactive with identifying and managing unit situations and customer needs
- Review & coordinate all pre-op data and assessment findings to identify and follow through on abnormal findings
- Maintain good customer relations with all healthcare team members
- Assist in surgical procedures with cases ranging from pacemaker and defibrillator implants to catheter ablations, using aseptic technique as well as administering moderate sedation according to policy
RN Supervisor/Unit Manager
St. Johnsville Nursing and Rehab Center
01.1999 - 01.2003
- Provide direct supervision for 120 bed inpatient long term and short-term facility
- Work closely with healthcare team to create care plan and care conference with patient and family as scheduled and prn
- Ensure resident and family needs were addressed and met in timely fashion, i.e.: Change in patient condition, medical test results, response to changes in medication administration, etc
- Ensure proper staffing as needed
Med-Surg Nurse
Nathan Littauer Hospital
01.1996 - 01.1999
Education
AAS - Applied Science Nursing
St. Elizabeth College of Nursing
Utica, NY01.1996
Skills
- Clinical leadership
- Staff development
- Quality improvement
- Ethical practice
- HIPAA compliance
- Interdisciplinary collaboration
- Patient advocacy
- Patient safety
- Employee supervision
- Process improvement
- Continuing education
- Self-reflection
Certification
- Current BLS
- Infection Control
- Mandated Reporter: Identifying and Reporting Child abuse and Maltreatment
Technology Platforms
- CPR+
- Microsoft Office
- Salesforce FSL
- Carelink
Timeline
RN Supervisor
Optum Infusion Pharmacy
04.2023 - Current
Senior RN
Optum Infusion Pharmacy
05.2022 - 04.2023
Field Nurse
Optum Infusion Pharmacy
10.2018 - 05.2022
Electrophysiology Lab Nurse Educator
St. Elizabeth Hospital
01.2003 - 01.2018
RN Supervisor/Unit Manager
St. Johnsville Nursing and Rehab Center
01.1999 - 01.2003
Med-Surg Nurse
Nathan Littauer Hospital
01.1996 - 01.1999
AAS - Applied Science Nursing
St. Elizabeth College of Nursing
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