Patricia Colon
Yonkers,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a mortgage loan processing position. Ready to help achieve company goals.
Overview
23
23
years of professional experience
Work History
Senior Mortgage Processor
Ponce Bank
2244 Westchester Avenue Bronx, NY 10462
01.2003 - 12.2019
- Streamlined mortgage processing workflow by implementing efficient document management systems.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Ensured compliance with regulations by conducting thorough reviews of loan documents.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Mentored junior processors, sharing knowledge and best practices to improve overall team performance.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
Admin. Assistant / Junior Mortgage Processor
Ponce Bank
2244 Westchester Avenue
03.1997 - 12.2002
- Streamlined mortgage processing workflow by implementing efficient document management systems.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Ensured compliance with regulations by conducting thorough reviews of loan documents.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Mentored junior processors, sharing knowledge and best practices to improve overall team performance.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
Education
Bachelor Of Business - Business Management
Monroe College
The Bronx, NY- Present Associate Of Business Administration - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.1997
Skills
- Encompass Mortgage Software
- Excel Entry level
- Microsoft Word
- Teamwork and Collaboration
Accomplishments
- Collaborated with team in the launching of Encompass software.
Languages
English
Spanish
Timeline
Senior Mortgage Processor
Ponce Bank
01.2003 - 12.2019
Admin. Assistant / Junior Mortgage Processor
Ponce Bank
03.1997 - 12.2002
Bachelor Of Business - Business Management
Monroe College
Associate Of Business Administration - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York