Patricia Comeau
Land O' Lakes,USA
Summary
Detail-oriented and highly accomplished professional with a proven track record in management within fast-paced environments. Demonstrated ability to drive operational efficiency and foster team collaboration, resulting in improved performance and productivity. Motivated leader committed to achieving organizational goals while maintaining a focus on quality and excellence. Strong analytical skills combined with a strategic mindset enable effective problem-solving and decision-making in challenging situations.
Overview
28
28
years of professional experience
Work History
Director of Operations
The Drapery Company
05.2022 - Current
- Manage day-to-day operations of a custom fabrication factory.
- Plan, develop, and implement strategies for generating resources and revenues.
- Ensure full transparency, management of costs, and financial impact to the organization.
- Evaluate performance of employees for compliance with established policies and objectives of the company
- Lead and enable team to work with internal and/or external manufacturing partners
- Interface with financial partners and monitor P&L, activity reports and financial statements to determine daily sales
- Ensure adherence to master plans, calendars, and schedules
- Work with project managers and designers to ensure projects are completed on time and within budget
- Led operational strategy to optimize workflow and resource allocation across departments.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Streamlined inventory management processes, improving accuracy in stock levels and order fulfillment.
- Collaborated with sales teams to align marketing initiatives with customer needs and market trends.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability improvements.
- Fostered partnerships with vendors to negotiate better pricing, enhancing overall service quality.
- Oversaw project management for new product launches, ensuring timely delivery within budget constraints.
- Mentored junior staff on best practices in operations management, promoting continuous professional development.
Sales Support/Customer Service/Lead Generator
Cadamar Group, Inc.
05.2016 - 05.2022
- Align with manufacturers to provide quality construction and architectural solutions for commercial applications.
- Manage sales and customer service support for order fill and satisfaction for Global Manufacturers.
- Identify process gaps and implement procedures to improve efficacy
- Collaborate with sales teams to support and manage lead generator program goals
- Database entry and monthly sales reconciliation for daily, weekly, monthly reporting
- Recruits, hires, and develops customer service teammates
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
Regional Recruiter
Courier Express
05.2015 - 05.2016
- To create transportation logistics, build partnerships, and drive value one delivery at a time.
- Recruit, hire, and manage the staff for six regional operational units throughout the state of FL.
- Interview, coordinate DOT drug screens/physicals/background checks
- HR orientation for all new hires
- Created and launched a dashboard of new hire feedback to increase employee retention
Sales Producer
The Hill Agency/Brightway Insurance
04.2013 - 04.2015
- Governed by the Office of Insurance Regulations to educate consumers on all lines of insurance.
- Work with clients on various projects.
- Review material and offer resolutions and recommendations in a timely manner
- Generate leads and referrals through social media platforms
- Expertise in problem solving to resolve escalated customer service issues
Production Manager
FLORIDA HEALTH CARE NEWS
01.1998 - 04.2013
- Medical marketing publication specializing in medical marketing articles for health care professionals to create awareness of medical treatments and procedures
- Work in conjunction with Executive Publisher to provide high quality articles for our physicians and providers
- Manage day-to-day operations for 24 quarterly editions
- Consulted daily with medical practices to create the most effective way to market their practice
- Recruit, hire, and train new hires
Education
Business Management
University of South Florida
Tampa, FLInsurance And Risk Management
Office of Insurance Regulations
09-2012
Skills
- Healthcare marketing
- Strategic analysis support
- Regulatory compliance
- Operational management
- Sales lead generation
- Customer engagement
- Staffing and recruitment
- Microsoft, Google Workspace
- Salesforce
- QuickBooks Online
Timeline
Director of Operations
The Drapery Company
05.2022 - Current
Sales Support/Customer Service/Lead Generator
Cadamar Group, Inc.
05.2016 - 05.2022
Regional Recruiter
Courier Express
05.2015 - 05.2016
Sales Producer
The Hill Agency/Brightway Insurance
04.2013 - 04.2015
Production Manager
FLORIDA HEALTH CARE NEWS
01.1998 - 04.2013
Business Management
University of South Florida
Insurance And Risk Management
Office of Insurance Regulations