Patricia Copeland
Murfreesboro,TN
Summary
Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Overview
18
18
years of professional experience
Work History
Nursing Assistant
Department Of Veterans Affairs Medical Center
08.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided support during medical procedures, maintaining sterile environments and patient safety.
- Communicated effectively with patients and families to address concerns and provide updates.
- Maintained cleanliness and organization of patient rooms, contributing to a healing environment.
- Work 40 hours weekly
Medical Records and Health Information Technician
Tennessee State Veterans Home
10.2023 - Current
- Maintained accurate patient records by inputting data into electronic health record systems.
- Assisted in organizing medical documents to ensure compliance with health regulations.
- Verified patient information for accuracy during data entry processes.
- Supported the retrieval of medical records for healthcare providers and patients.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
- Work 40 hours weekly
- Clean patient room
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Inspected rooms for maintenance issues, reporting findings to management promptly.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Production Technician
Amazon
02.2014 - 04.2023
- Operated production machinery according to safety standards and operational guidelines.
- Conducted quality inspections on finished products to ensure compliance with specifications.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Executed continuous improvement initiatives to streamline production processes.
- Work 50 + hours doing peak season
Cashier
Walmart
11.2007 - 02.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and ensured balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to maintain a clean and organized checkout area.
- Work 40 hours weekly
Skills
- Infection control
- Light housekeeping
- Supply restocking
- Medical records management
- Personal hygiene support
- Medical record tracking
- Room cleaning and restocking
CUST
- Hiring Manager
- Department of Veterans Affairs
- Dear Hiring Manager
- Thank you for the opportunity to apply for the Medical Support Assistant role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
- I am a detail-oriented professional who has been consistently praised as adaptable by my co-workers and management. Over the course of my 25-year career, I've developed a skill set directly relevant to the Medical Support Assistant role you are hiring for, including continuity of care, recordkeeping and scheduling. Overall, I have consistently demonstrated communication, multitasking and organizational abilities in every aspect of my medical record manager role at Tennessee State Veterans Home, and I invite you to review my detailed achievements in the attached resume.
- After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (629) 543-7667 or via email at patricia_copeland69@yahoo.com to arrange for a convenient meeting time.
- Thank you for your consideration, and I look forward to hearing from you soon.
- Sincerely
- Patricia Copeland
Timeline
Nursing Assistant
Department Of Veterans Affairs Medical Center
08.2025 - Current
Medical Records and Health Information Technician
Tennessee State Veterans Home
10.2023 - Current
Production Technician
Amazon
02.2014 - 04.2023
Cashier
Walmart
11.2007 - 02.2014