Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Cortese

Charleston,South Carolina

Summary

Proven track record in enhancing billing accuracy and customer satisfaction at Bulldog Highway Express, adept in accounts receivable management and showcasing exceptional problem-solving abilities. Leveraged billing software expertise and precision to streamline invoice processes, significantly improving operational efficiency. Cultivated strong client and team relationships, driving increased business opportunities and collaboration.

Overview

8
8
years of professional experience

Work History

Billing Assistant

Bulldog Highway Express
08.2018 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
  • Received, sorted, and distributed incoming mail.
  • Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
  • Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.

Truck Dispatcher

Sealane Express
04.2016 - 05.2018
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.

Education

High School Diploma -

Poland Seminary High School
Poland, OH
06.1981

Skills

  • Tracking spreadsheets
  • Accounts receivable experience
  • Accounts receivable management
  • Payment tracking
  • Accuracy and Precision
  • Billing Software Knowledge
  • Invoice Processing

Timeline

Billing Assistant

Bulldog Highway Express
08.2018 - Current

Truck Dispatcher

Sealane Express
04.2016 - 05.2018

High School Diploma -

Poland Seminary High School

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Patricia Cortese