Patricia Count
Putnam County
Poughkeepsie,NY
33
years of professional experience
Dedicated social services supervisor skilled in effective communication, organizational strategies, and team mentorship. Committed to improving client outcomes through strategic policy implementation and continuous staff development.
Work History
Social Services Supervisor
8 Years 4 Months- Supervised case management team, ensuring compliance with state and federal regulations.
- Developed and implemented training programs for new social services staff.
- Evaluated service delivery models, recommending improvements to enhance client outcomes.
- Mentored junior staff in best practices for case documentation and client engagement strategies.
- Advocated for policy changes based on client feedback and community needs assessment findings.
- Established departmental goals aligned with organizational objectives, monitoring progress towards achieving desired outcomes.
Senior Data Entry Operator
5 Years 8 Months- Oversaw data entry workflows, ensuring accuracy and efficiency across departmental operations.
- Implemented process improvements that streamlined data management systems, increasing operational efficiency.
- Reduced processing time for projects by streamlining data entry processes and implementing efficient tools.
- Maintained high levels of confidentiality while handling sensitive client information during data entry tasks.
Social Services Specialist
4 Years 4 Months- Developed individualized service plans to address client challenges and goals.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Determined Financial Eligibility for New York State Medicaid, which included assessing clients' income and resources to determine if they were within the state guidelines.
Child Support Specialist
10 Years 7 Months- Facilitated child support case management, ensuring compliance with legal guidelines and regulations.
- Coordinated communication between custodial and non-custodial parents to resolve disputes effectively.
- Developed and implemented strategies for efficient tracking of payments and arrears management.
- Conducted detailed reviews of case files to ensure accuracy in documentation and reporting.
- Testified in Family Court as needed to confirm payment records.
- Prepared and filed both local petitions, as well as interstate petitions to obtain new child support orders or enforce existing orders.
- Processed cash and check payments daily and completed bank deposits daily to ensure checks were disbursed the day to custodial parents.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Customer Service Representative
7 Months- Assisted clients with account management and transaction processing efficiently.
- Resolved customer inquiries using banking systems to enhance service experience.
- Trained new staff on operational processes and customer service best practices.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Teller Manager
2 Years 8 Months- Oversaw daily operations ensuring compliance with banking regulations and policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented process improvements resulting in reduced transaction times and enhanced customer satisfaction.
- Managed cash handling protocols to minimize risk and ensure accuracy in financial transactions.
- Facilitated conflict resolution between customers and staff, strengthening relationships and trust.
- Improved customer satisfaction by efficiently addressing and resolving account-related inquiries.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Trained new employees in cash handling procedures, bank policies and compliance with established standards.
- Evaluated employees' performance and offered recommendations for improvement to enhance operational efficiency.
- Prepared weekly shipments to the Federal Reserve that averaged to approximately $500,000.00 per week
Teller
9 Months- Managed cash drawer operations, balancing funds daily to minimize discrepancies and maintain accountability.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Educated clients on banking products and services, enhancing customer satisfaction and retention.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Paralegal Certificate - Paralegal Certificate
No Degree - Criminal Justice
Associate of Applied Science - Administration of Justice
Skills
Case oversight
Client assessment
Public assistance programs
Client consultations
Staff supervision
Customer engagement
Written and verbal communication
Customer communication
Interviewing skills
Client meetings
Research skills
Decision-making
Problem-solving
Time management
Team oversight
Attention to detail
Multitasking
Employee management
Timeline
Social Services Supervisor
Putnam County
05.2010 - 09.2018Read More
Senior Data Entry Operator
Putnam County
09.2004 - 05.2010Read More
Social Services Specialist
Putnam County
05.2000 - 09.2004Read More
Child Support Specialist
Putnam County
10.1989 - 05.2000Read More
Customer Service Representative
Bank of New York
02.1989 - 09.1989Read More
Teller Manager
Bank of New York
06.1986 - 02.1989Read More
Teller
Bank of New York
09.1985 - 06.1986Read More
Mt. Saint Mary College
No Degree from Criminal Justice
Read More
Dutchess County Community College
Paralegal Certificate from Paralegal Certificate
Read More
Onondaga Community College
Associate of Applied Science from Administration of Justice
Read More