Patricia Cypher
Medford,Oregon
Summary
Looking for a long term career that I could partner with until my retirement. I'm a hard worker. And take pride in the work that I do. I'm passionate about providing the highest level of customer service and buliding working relationships. I'm ambitous yet personable, friendly and upbeat. I'm a fast learner and adapt well to change.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Associates for Women's Health
07.2018 - 02.2022
- Verified insurance eligibility and inform patients of payment options
- Answered patient questions to ensure complete understanding of all procedures
- Performed laboratory tests and basic medical exams.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Collections Specialist
Action Financial Services, LLC
01.2015 - 06.2017
- Collected on Federal student loan debt.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managed high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.
Mail Carrier
United States Postal Service
09.2009 - 12.2013
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Sales Manager
Jack's Board House
05.2000 - 09.2009
- Managed a team of professionals
- Counted cash drawers and made daily bank deposits
- Created schedules and considered all time-off requests
- Trained new employees.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
South Medford High
Medford, OR06.2000
Skills
- 20 years of customer service
- Excellent computer skills
- Open to learning new systems and practices
- Very Organized
- Sales
- Scheduling
- Detail oriented
Certification
- Certified Medical Assistant
- CNA 1 & CNA 2
Timeline
Medical Assistant
Associates for Women's Health
07.2018 - 02.2022
Collections Specialist
Action Financial Services, LLC
01.2015 - 06.2017
Mail Carrier
United States Postal Service
09.2009 - 12.2013
Sales Manager
Jack's Board House
05.2000 - 09.2009
South Medford High
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