LILIANA IBARRA
Los Angeles,California
Summary
Team-oriented with solid 20+ years of customer service background and proven leadership abilities. Empower associates through training and mentoring while providing ongoing support and motivation to exceed expectations. Dedicated to continuously surpassing performance goals and increasing efficiency.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Steven Ghalili M.D.
LOS ANGELES, CA
03.2017 - 01.2024
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Administrator Assistant
Century 21 Realty Masters
Montebello, California
03.2013 - 01.2017
- Took and transcribed dictation, composed confidential correspondence, and prepared reports for management review
- Established, updated, and maintained paper-based and digital files and records in cabinets and document management systems
- Issued and tracked document numbers to monitor and maintain filing order
- Received, sorted, and distributed incoming and outgoing mail and faxes to correct destinations
- Monitored inventory and ordered new supplies and equipment before stock depletion
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
- Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff
- Stored office supplies and maintained optimal inventory
- Greeted visitors, responded to general questions, and directed callers to proper location
- Completed accurate and timely updates to databases and spreadsheets.
Collections Specialist
Michael's Furniture
Huntington Park, California
09.2009 - 12.2012
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options
- Resolved client billing problems, collecting direct payments and setting up payment plans
- Handled outbound collection telephone calls with consistent service quality and excellent success rate
- Educated customers about balances and delinquency issues with detailed documentation of identified problems
- Reviewed daily credit holds to determine correct time to release accounts
- Maintained balances within optimal credit levels and coordinated approval for excess balances
- Received payments and post amounts paid to customer accounts
- Helped customers get back on top of payment demands by setting up accommodating plans
- Resolved insurance claims through proactive communication and collaboration with company representatives
- Negotiated credit extensions when necessary.
Medical Assistant
Dr Dardashti
Los Angeles, California
02.2003 - 08.2009
- Assisted clinicians with in-office procedures
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Updated records in EHR system, carefully protecting patient information and verifying data
- Kept equipment ready for use through scheduled cleaning and sterilization
- Completed intakes, measuring vital signs and documenting symptoms
- Kept facility stocked with necessary supplies, equipment, and instruments to maintain proper inventory
- Set up and cleaned examination rooms at start of day, between patients, and at end of day
- Utilized health system standards to clean and sterilize medical instruments.
Education
Diploma -
Parkridge Private School
Long Beach, CA03.2014
License - Real Estate
Century 21 Realty Masters
Montebello, CA03.2013
Certificate - Medical Assisting
Latis Career College
Los Angeles, CA10.2004
Skills
- 20 years of customer service
- Leadership
- Time Management
- Computer Literacy
- Proficiency Problem Solving
- Active Listening
- Insurance Verification
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
Timeline
Medical Receptionist
Steven Ghalili M.D.
03.2017 - 01.2024
Administrator Assistant
Century 21 Realty Masters
03.2013 - 01.2017
Collections Specialist
Michael's Furniture
09.2009 - 12.2012
Medical Assistant
Dr Dardashti
02.2003 - 08.2009
Diploma -
Parkridge Private School
License - Real Estate
Century 21 Realty Masters
Certificate - Medical Assisting
Latis Career College
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