Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Daleus

Country Club Hills,Illinois

Summary

An excelling position within a facility where my skills and knowledge are utilized and enhanced to its fullest potential. Areas of expertise include Phlebotomy, Billing, training and Administration.

Overview

23
23
years of professional experience

Work History

PHLEBOTOMIST III FLOAT (PROMOTION)

Quest Diagnostics
Country Club Hills, IL
08.2021 - Current
  • Travel to numerous locations and territories to cover staffing needs at physician offices, Patient Service Centers. Be a point of contact to physicians, office staff, and patients.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Travel out of state on numerous occasions to assist with new accounts, assist with training and mentoring, and be a resource to new and current phlebotomy staff.
  • Collaborated with my supervisor, manager, and group leader to ensure proper staffing services and care for our clients, and patients.
  • Assisting and supporting our team on a daily workday.

PHLEBOTOMIST SITE LEAD (PROMOTION)

Quest Diagnostics
Country Club Hills, IL
10.2016 - 08.2021
  • Successfully collect easy pay, past due, and payment due at the time of service when required, currently at 98% Patos collection.
  • Trained appropriately to act as a coach, mentor, instructor, and resource advisor for new employees, as well as to be the point of contact for staff on site and to provide regular input to the group lead or supervisor.
  • Assist with periodic inventory counts, and report shortages and problems to the group leader or supervisor as they occur.
  • Travel to different IOP and PSC sites within the state and out of state to assist where needed.
  • PSC site lead training, IOP, and PSC staff to understand the importance of Patos, patient satisfaction, new training, and re-training.
  • Support group leader in covering calls at times of conflicting schedules/limited availabilities.
  • Identified needs of customers promptly and efficiently.

PHLEBOTOMIST II

Quest Diagnostics
Chicago, IL
11.2005 - 10.2016
  • Collect specimens according to established procedures.
  • (i.e., DOT/non-DOT drug screen collection, venipuncture, pediatric, and geriatric)
  • Maintain site logs, such as maintenance logs, temperature logs, monthly statistics, and data.
  • Research test/client information, and confirm and verify all written and electronic orders by utilizing lab technology systems or a directory of services.
  • Perform verification of patient demographic information, including initials and patient signature post-venipuncture, to verify that the tubes were labeled in their presence and that the name on the label is correct.

Medical Assistant

Rodger's Park Medical
Chicago, IL
03.2002 - 11.2005
  • Changed dressings on wounds
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Interviewed patients to obtain medical information and measured their vital signs, weight, and height
  • Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
  • Explained treatment procedures, medications, diets and physicians' instructions to patients
  • Set up medical laboratory equipment
  • Helped physicians examine and treat patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
  • Authorized drug refills and provided prescription information to pharmacies

Education

Dual Medical Assistant/Phlebotomy -

Illinois School of Health Careers
Chicago, Il
01.1997

General Studies -

Olive-Harvey College
Chicago, Il
01.1996

High School Diploma -

Fenger Academy High School
Chicago, Il
01.1994

Skills

  • Venipuncture
  • Quality control
  • Blood collection
  • Patient confidentiality
  • EMR/EPIC
  • Donor screening
  • Training and mentoring

References

References available upon request.

Timeline

PHLEBOTOMIST III FLOAT (PROMOTION)

Quest Diagnostics
08.2021 - Current

PHLEBOTOMIST SITE LEAD (PROMOTION)

Quest Diagnostics
10.2016 - 08.2021

PHLEBOTOMIST II

Quest Diagnostics
11.2005 - 10.2016

Medical Assistant

Rodger's Park Medical
03.2002 - 11.2005

Dual Medical Assistant/Phlebotomy -

Illinois School of Health Careers

General Studies -

Olive-Harvey College

High School Diploma -

Fenger Academy High School

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Patricia Daleus