An excelling position within a facility where my skills and knowledge are utilized and enhanced to its fullest potential. Areas of expertise include Phlebotomy, Billing, training and Administration.
Overview
23
23
years of professional experience
Work History
PHLEBOTOMIST III FLOAT (PROMOTION)
Quest Diagnostics
Country Club Hills, IL
08.2021 - Current
Travel to numerous locations and territories to cover staffing needs at physician offices, Patient Service Centers. Be a point of contact to physicians, office staff, and patients.
Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
Travel out of state on numerous occasions to assist with new accounts, assist with training and mentoring, and be a resource to new and current phlebotomy staff.
Collaborated with my supervisor, manager, and group leader to ensure proper staffing services and care for our clients, and patients.
Assisting and supporting our team on a daily workday.
PHLEBOTOMIST SITE LEAD (PROMOTION)
Quest Diagnostics
Country Club Hills, IL
10.2016 - 08.2021
Successfully collect easy pay, past due, and payment due at the time of service when required, currently at 98% Patos collection.
Trained appropriately to act as a coach, mentor, instructor, and resource advisor for new employees, as well as to be the point of contact for staff on site and to provide regular input to the group lead or supervisor.
Assist with periodic inventory counts, and report shortages and problems to the group leader or supervisor as they occur.
Travel to different IOP and PSC sites within the state and out of state to assist where needed.
PSC site lead training, IOP, and PSC staff to understand the importance of Patos, patient satisfaction, new training, and re-training.
Support group leader in covering calls at times of conflicting schedules/limited availabilities.
Identified needs of customers promptly and efficiently.
PHLEBOTOMIST II
Quest Diagnostics
Chicago, IL
11.2005 - 10.2016
Collect specimens according to established procedures.
(i.e., DOT/non-DOT drug screen collection, venipuncture, pediatric, and geriatric)
Maintain site logs, such as maintenance logs, temperature logs, monthly statistics, and data.
Research test/client information, and confirm and verify all written and electronic orders by utilizing lab technology systems or a directory of services.
Perform verification of patient demographic information, including initials and patient signature post-venipuncture, to verify that the tubes were labeled in their presence and that the name on the label is correct.
Medical Assistant
Rodger's Park Medical
Chicago, IL
03.2002 - 11.2005
Changed dressings on wounds
Cleaned and sterilized instruments and disposed of contaminated supplies
Interviewed patients to obtain medical information and measured their vital signs, weight, and height
Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
Explained treatment procedures, medications, diets and physicians' instructions to patients
Set up medical laboratory equipment
Helped physicians examine and treat patients, handing them instruments and materials and performing such tasks as giving injections and removing sutures
Authorized drug refills and provided prescription information to pharmacies