PHEDORA LOUIS
Dallas, Ga,GA
Summary
Experienced Phlebotomist with 20+ years in healthcare and 15+ years with Quest Diagnostics. Highly skilled in venipuncture, including difficult draws, with experience in inpatient, outpatient, and forensic settings. Recognized as a dependable resource across multiple sites, with a proven ability to support and guide staff, reinforce procedures, and maintain compliance. Demonstrated leadership in high-volume environments, contributing to efficient workflows and a positive, patient-centered team culture. Seeking a Group Lead role where i can apply my experience to lead by example, support staff, and contribute to strong team performance and operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Float Phlebotomist III
Quest Diagnostics
Douglasville, GA
06.2025 - Current
- Provide coverage across multiple sites, adapting quickly to different teams and workflows
- Serve as a key resource for difficult draws and high-skill collections
- Support and guide staff, reinforcing procedures and best practices
- Maintain compliance with safety, quality, and operational standards
- Trained and mentored junior phlebotomists on best practices and techniques for specimen collection.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Phlebotomist
Ten-8 Forensics
Douglasville, GA
06.2018 - 12.2025
- Performed forensic collections with strict chain of custody procedures
- Maintained accuracy and professionalism in high-pressure situations
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Conducted drug tests in compliance with regulatory standards and protocols.
Patient Outreach Phlebotomist
Wellstar Health System
08.2022 - 06.2025
- Performed high-volume venipuncture with focus on accuracy and patient care
- Assisted with specimen processing and ensured compliance with standards
- Trained new staff on phlebotomy techniques and safety protocols, fostering a knowledgeable team environment.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted in training and onboarding new phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Inpatient Phlebotomist (Overnight)
Northside Hospital
01.2023 - 08.2024
- Conducted inpatient collections including stat, timed, and morning rounds
- Worked with critical care and difficult-access patients in fast-paced environment
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Patient Service Representative II
Quest Diagnostics
06.2009 - 08.2022
- Collected blood samples using venipuncture and capillary techniques to ensure accurate diagnostic results.
- Maintained compliance with safety protocols and regulatory standards in all phlebotomy procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
Education
Certificate of Technical Studies - AEMT
North Metro Technical College
Marietta, GaCertificate - Medical Assistant
Harrison Career Institute
Philadelphia, PASkills
- Venipuncture (Difficult Draws)
- Staff Training & Support
- Patient Care
- LIS
- Compliance
- Workflow Efficiency
- Chain of Custody
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Teamwork and collaboration
Certification
- Medical Assistant Coursework
- AEMT
- Nursing Assistant
- Certified Phlebotomy Technician (CPT)
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Float Phlebotomist III
Quest Diagnostics
06.2025 - Current
Inpatient Phlebotomist (Overnight)
Northside Hospital
01.2023 - 08.2024
Patient Outreach Phlebotomist
Wellstar Health System
08.2022 - 06.2025
Phlebotomist
Ten-8 Forensics
06.2018 - 12.2025
Patient Service Representative II
Quest Diagnostics
06.2009 - 08.2022
Certificate of Technical Studies - AEMT
North Metro Technical College
Certificate - Medical Assistant
Harrison Career Institute