Patricia Dallman
MOUNTHOLLY,NC
Summary
Results-driven Program Manager experienced in leading safety education initiatives and fostering partnerships to enhance workplace standards. Delivered effective training sessions and outreach events while managing staff performance through coaching and mentoring. Focused on optimizing procedures and maximizing team productivity in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Manager
Safety and Health Council of NC
Charlotte, North Carolina
10.2007 - 10.2026
- Managed staff schedules, coaching, and daily workflow across council operations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Recruited and hired qualified candidates to fill open positions.
- Coordinated workplace training sessions, seminars, and outreach events.
- Built partnerships with employers, agencies, and community organizations.
- Prepared reports, and administrative documents for leadership review.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led safety education programs for North Carolina businesses and community partners.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Waterloo High School
Atwater, OHSkills
- Program management
- Performance management
- Employee recruitment
- Recruiting and interviewing
- Staff training and development
- Training coordination
- Customer service
- Customer management
- Conflict resolution
- Effective communication
- Verbal and written communication
- Clear communication
- Team leadership
- Partnership building
- Decision making
- Strategic planning
- Negotiation
- Sales techniques
- Documentation management
- Contract management
- Relationship building
- Shift scheduling
- Staff scheduling
- Work prioritization
- Coaching and mentoring
- Complex Problem-solving
- Work prioritization
- Decision-making
- Staff scheduling
- Training coordination
References
References available upon request.
Timeline
Manager
Safety and Health Council of NC
10.2007 - 10.2026
Waterloo High School