Patricia Darden
Rally House
Conway,AR
13
years of professional experience
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Work History
Assistant Manager
1 Year 5 Months- Directed daily store operations, maintaining sales floor readiness and consistent customer experience standards.
- Supervised merchandising resets, ensuring accurate product presentation and brand compliance.
- Trained associates on POS procedures, product knowledge, and service expectations.
- Monitored inventory levels, supporting replenishment and organized backroom operations.
- Coached team performance, reinforcing selling behaviors and operational consistency.
- Partnered with management on scheduling, labor execution, and store priorities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Operations Supervisor
2 Years 10 Months- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Lingerie Selling Business Manager
3 Years 10 Months- Expanded leadership skills through rapid promotions from Seasonal Specialist to Lingerie Manager. I ended my career with Dillards after being promoted to Area Sales Manager in Littlerock, AR.
- Managed daily store operations, aligning selling floor priorities with customer service standards.
- Analyzed sales reports to adjust staffing, inventory, and merchandising decisions.
- Coordinated associates across departments to support payroll, scheduling, and task execution.
- Directed daily store operations, aligning sales floor execution with company standards and customer service goals.
- Analyzed sales performance and adjusted staffing, merchandising, and selling strategies to improve department results.
Picture Framer
1 Year 5 Months- The title of Picture Framer does not cover all of the duties of this small family owned business. Skills in customer service are required to help clients choose the correct look for their personal artwork. Developed understanding of client preferences and decor desires to provide tailored recommendations. Managed ordering of supplies, utilized customer management skills, and handled financial transactions to ensure project completion.
- Measured artwork and selected frame materials to match customer specifications and preservation needs.
- Cut matboard, glass, and molding with precision to support custom framing projects.
- Assembled frames, mounted artwork, and secured finishes for durable gallery-quality presentation.
Correctional Officer
2 Years 6 Months- Implemented state policies and procedures; ensured the safety and well-being of all offenders in my charge.
- Supervised inmate movements and maintained security across housing, recreation, and work areas.
- Conducted counts, searches, and inspections to detect contraband and enforce institutional rules.
- Responded to disturbances and emergencies, applying approved restraint and de-escalation procedures.
Store Manager
10 Months- Employment with Dollar General started as an assistant manager in Amarillo, TX. Joined special team in September 2013 to restore operations in underperforming stores across the district. In October 2013 I was offered the position of store manager in Wellington, TX. Managed five employees, inventory, stocking, customer service, merchandising, deposits, and all other functions of the store. In a short amount of time my team and I were able to go from a loss of profit to gaining profit. The regional manager entrusted me to operate my store and the Memphis location after employees failed to open the store in January 2014. I learned the value of hard work and dedication but most importantly how to build and train a good team.
- Led daily store operations, ensuring customer service, merchandising, and cash handling standards.
- Trained and coached associates on sales floor processes, safety procedures, and company policies.
- Managed scheduling, payroll review, and labor coverage to support smooth store execution.
Education
No Degree - Nursing
While at South Plains College I was employed full time, maintained a high GPA, was honored to receive Outstanding Chemistry Student and inducted to an academic honor society.
No Degree - General Education
I was privileged to experience this unique educational atmosphere. It allowed me to gain insight and appreciation for cultures other than my own.
No Degree - Music Education
I was honored with a vocal scholarship and participated in operas and plays while there.
Skills
Retail management
Customer Service: Advanced
Operational oversight
Team coordination
Employee training
Talent acquisition
Staff scheduling
Cash management
Strategic decision-making
Deadline management
Workload distribution
Task assignment
Issue resolution
Dispute resolution
Team engagement
Client relations
Team development
Management: Intermediate
Regulatory Compliance
Customer Engagement
Regulatory Compliance
Timeline
Assistant Manager
Rally House
05.2025 - CurrentRead More
Operations Supervisor
JCPenney
07.2022 - 05.2025Read More
Lingerie Selling Business Manager
Dillard's
09.2018 - 07.2022Read More
Picture Framer
The Colony Frame and Gallery
11.2016 - 04.2018Read More
Correctional Officer
TDCJ Nathaniel J. Neal Unit
04.2014 - 10.2016Read More
Store Manager
Dollar General
06.2013 - 04.2014Read More
Abilene Christian University
No Degree from Music Education
Read More
Center for American Education, an affiliate of Broward Community College
No Degree from General Education
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South Plains College
No Degree from Nursing
Read More