PATRICIA DAVENPORT-GRACE
Aubrey,TX
Summary
MORTGAGE INDUSTRY QUALITY ASSURANCE AND COMPLIANCE ANALYST Customer-centric, outcome-oriented quality assurance professional with diverse experience in the mortgage industry. Valued contributor recognized for consistently meeting production goals set by supervisors and as identified in service level agreements. Offer a documented history of leadership providing training and coaching of colleagues. Knowledge of Freddie Mac, Fannie Mae, FHA, VA & Conventional Loans Up to date knowledge on RESPA, state and local requirements QC Underwriting GFE and HUD Review for Compliance Detail-oriented and methodical Closer successful in assembling closing documentation for all loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Overview
13
13
years of professional experience
Work History
Loan Closer
Freedom Mortgage Corporation
01.2021 - 05.2022
- Maintained checklists of required documentation and open issues affecting closings.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Analyzed identified defects and remediated issues by using established procedures and available resources.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled as many as 200 closing files each month by effectively organizing, multitasking and prioritizing closing work
Mortgage Loan Closer
CREDIT UNION OF TEXAS
01.2019 - 05.2020
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
Senior Closer
Capital One
01.2016 - 02.2018
- Responsibility Statement/Job Overview: one to two sentences)
- Accurately prepare and review legal binding Real Estate Documents for Capital One, NA branches and attorney closing
- Communicate with Capital One, NA associates and outside affiliates via phone and email (ensuring what outcome?)
- Assist closing representative with any questions or issues regarding closing documentation or state specific closing guidelines
- Meet production goals as set by Closing Supervisor and department service level agreements
- Reviewed loan files and verified closing conditions prior to disbursement of funds
Quality Assurance Analyst
CAPITAL ONE
10.2015 - 01.2016
- · Ensured compliance guidelines are met with all Capital One and regulatory requirements · Reviewed HUD-1 settlement statements prepared by third party vendors in connection with loan closings · Reviewed of closing documents for home equity refinance to ensure compliance, quality, and accuracy of loan closing · Ensured funding and regulatory requirements were fulfilled, collaborating with title team to ensure clear chain of title and secure collateral, as well as ensuring adherence to all mortgage policies and procedures
- Fixed identified issues to improve workflows
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership
Senior Escrow Assistant
FIRST AMERICAN MORTGAGE SOLUTIONS
12.2014 - 07.2015
- Responsible for review of signed loan documents to determine compliance, completeness and accuracy
- Also responsible for delivery of files to lenders
- Worked with lenders, notaries, borrower to obtain documentation required from loan funding/disbursement; follow up on outstanding documentation
- Reviewed daily reports to ensure deadlines were met
- Managed disbursement/funding resolution of all residential mortgage loans
- Tracked all recorded documents and title policies
- Provided exceptional customer service to both internal and external customers
Closer/ Funder
BANK OF AMERICA
01.2009 - 01.2013
- Role also requires calls to borrowers) to review final numbers on HUD settlement, Appraisal
- Role also requires calls to borrower(s) to review final numbers on HUD settlement
- Cleared funding conditions that were open, scheduled to close with title; sent closing documents to Title Company
- Reviewed signed documents and balanced HUD statement
- Audited and reviewed all final loan documents before funding loan
- Reviewed loan files and verified closing conditions prior to disbursement of funds
- Validated information throughout file, including Loan Application, Title Preliminary, Appraisal,
- Homeowner Insurance Binder and Purchase Contract
- Communicated with Attorney’s, Title Officers, Brokers and Branches
- Audited and reviewed loan files for fraud before and after closing
- Reviewed files, followed up with closing conditions and authorized funding
- Audited and reviewed loan files for accuracy and guideline compliance and or violations
- Prepared loan documents for signing
- Reviewed signed documents for signatures and rescission dates
- Reviewed files for liens, tax amounts or stipulations that needed to be cleared by title
- Calculated funding amounts and reviewed HUD-1 for accuracy and completeness
- Prepared collateral packages for shipping
Education
High School Diploma -
Santa Ana Valley High School
Santa Ana, CA06.1977
Skills
- Windows 98/NT, Microsoft products (Word, Excel, Access, Outlook),
- Citrix APPRO LCC, COGENT, Loan Spear/Empower
- Encompass
- Attention to Detail
Timeline
Loan Closer
Freedom Mortgage Corporation
01.2021 - 05.2022
Mortgage Loan Closer
CREDIT UNION OF TEXAS
01.2019 - 05.2020
Senior Closer
Capital One
01.2016 - 02.2018
Quality Assurance Analyst
CAPITAL ONE
10.2015 - 01.2016
Senior Escrow Assistant
FIRST AMERICAN MORTGAGE SOLUTIONS
12.2014 - 07.2015
Closer/ Funder
BANK OF AMERICA
01.2009 - 01.2013
High School Diploma -
Santa Ana Valley High School
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